№ files_lp_4_process_1_36595
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Evaluation report analyzing the implementation and outcomes of a public grievance redress project in Pakistan, detailing project objectives, outputs, performance indicators, and lessons learned for institutional and procedural improvements in grievance handling.
Year:
2008–2011
Country:
Pakistan
Project Type:
National Implementation Modality (NIM)
Funding Organization:
United Nations Development Program (UNDP)
Implementing Agency:
Wafaqi Mohtasib Secretariat (WMS)
Project Oversight:
Project Oversight Board (POB) chaired by Honorable Wafaqi Mohtasib (HWM)
Budget:
US$ 1.6 million (original), US$ 0.9 million (actual expenditure)
Project Duration:
June 2008 – December 31, 2011
Objectives:
Improve grievance redress mechanisms, enhance public demand for accountability, transparency and integrity (ATI), facilitate access to information on service delivery
Outputs:
Improved institutional capacities, enhanced public interface, strengthened ATI coordination, effective knowledge management
Evaluation Criteria:
Relevance, Effectiveness, Efficiency, Expected Impact, Sustainability
Methodology:
Document review, interviews, analysis of project research papers and standard operating procedures
Price: 8 / 10 USD
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Country:
Cape Verde
Programme Title:
The One Programme in Cape Verde
Sub-Programme:
Promotion of Growth and Economic Opportunities
Duration:
01 July 2008 – 31 December 2011
Starting Date:
01 July 2008
End Date:
31 December 2011
Thematic Areas:
Good Governance; Economic Growth and Competitiveness; Environment and Energy; Human Capital and Social Protection
Objectives:
Reduction of extreme poverty and hunger; promotion of economic growth, competitiveness, productive employment and socio-economic rights; reduction of dependency on ODA and Diaspora
Key Areas of Intervention:
International business environment; enterprise development; employment generation; integration of youth, women and vulnerable groups; institutional capacity building; statistical system development
Lead Agency:
UNIDO
Participating UN Agencies:
FAO; ILO; IOM; UNDP; UNESCO; UNFPA; UNHABITAT; UNICEF; UNIFEM
National Partners:
Ministry of Economy, Growth and Competitiveness; Central Bank; Ministry of Labor; Ministry of State Reform; Ministry of Environment, Rural Development and Marine Resources; Ministry of Culture; Ministry of Decentralization, Housing and Territory Planning; National Association of Municipalities; Ministry of Education; Chambers of Commerce; NGO Platform; Capeverdean Institute for Gender Equality and Equity; Trade Unions; Employers Union; INE; UNICV
Total Budget (2008–2011):
US$ 15,022,118
Available Funds (2008–2011):
US$ 6,893,563
Funding Gap (2008–2011):
US$ 8,128,555
2009 Sub-Programme Budget Available:
US$ 5,192,416
Total Spent by 31 December 2009:
US$ 2,609,389
Cape Verde Transition Fund Allocation:
US$ 863,795
Cape Verde Transition Fund Spent by 31 December 2009:
US$ 381,803
Expenditure Rate by 31 December 2009:
50.3% (Total Funds); 44.2% (Cape Verde Transition Fund)
Donors:
Cape Verde Transition Fund
Contact:
Rui Levy ([email protected]
), UN Building, Ave OUA – Achada Santo Antonio, PO Box 62, Tel:
(238) 260 96 00 / 260 96 01
Author:
Shuchismita Dutta
Institution:
Institute of Quantitative Biomedicine, Rutgers University, Piscataway NJ 08854
Geographic location:
Toms River, New Jersey, United States
Year of case:
2008
Year of publication:
2011
Journal referenced:
New England Journal of Medicine
Related article:
Patch (Toms River edition)
Medical focus:
Cyanosis in a newborn
Genetic focus:
Hemoglobin Toms River mutation (V67M in γ-globin)
Protein studied:
Fetal hemoglobin (α2γ2)
Research methods referenced:
DNA sequencing, structural analysis using Protein Data Bank, laser photolysis, rapid mixing kinetics
Protein database referenced:
Protein Data Bank
Structure visualization tool referenced:
iCn3D
Native protein structure referenced:
PDB ID 4MQJ
Biological system used:
Escherichia coli expression system
Type of document:
Educational case study with research analysis questions
Intended audience:
Students in biochemistry, molecular biology, or biomedical sciences
Subject area:
Molecular basis of cyanosis and hemoglobin mutation
Year:
2008–2019
Thematic Area:
Public administration, parliamentary development, public financial oversight
Document Type:
Recommendations and management response record
Organization:
United Nations Development Programme (UNDP)
Institutional Context:
Parliamentary support and public administration projects
Responsible Roles:
Project Manager(s) of the Project under the relevant Outcome; Programme Analyst
Geographic Context:
Georgia
Related Institution:
Chamber of Control of Georgia (CCG)
Key Topics:
Monitoring system introduction; sustainability of institutional financing; parliamentary outreach offices; donor support strategy; institutional needs analysis
Associated Events:
Parliamentary elections of May 2008
Implementation Tracking:
Key actions, responsible officials, due dates, status updates, and comments
Status of Actions:
Completed
Update History:
Entries added 11 February 2008; updates recorded through 19 March 2019
Document type:
Administrative form
Procedure:
Individual Employee Grievances (IEG) Procedure
Organization:
Queensland Government public service
Issuing body:
Department of Education
Jurisdiction:
Queensland, Australia
Subject matter:
Internal review of local action decisions
Target audience:
Current public service employees
Submission deadline:
14 days from receipt of the local action decision
Review timeframe:
14 calendar days from receipt of request
Review level:
Internal review
Contact email:
[email protected]
Year:
2019
Region / City:
Queensland, Australia
Subject:
Employee grievance procedure
Document Type:
Form
Organization / Institution:
Queensland Department of Education
Author:
Queensland Government
Target Audience:
Public service employees
Effective Period:
N/A
Approval Date:
N/A
Modification Date:
N/A
Document type:
Authorization form
Purpose:
Designation of an authorized representative for appeals and grievances
Organization:
United Behavioral Health
Organization subsidiary:
Optum
Applicable area:
Commercial insurance
Subject matter:
Appeals and grievances related to denial of service or payment
Authorized representative validity period:
1 year from signature date
Required signatures:
Member/Patient and Authorized Representative
Applicable parties:
Adult members, minors with legal guardians
Confidential information scope:
Medical and financial insurance records
Submission methods:
Fax and mail
Submission address:
Eden Prairie, Minnesota
Fax number:
866-322-0051
Mailing department:
AOR Processing
Note:
Year
Subject:
Career Service Grievances
Document Type:
Procedure
Organization / Institution:
Department of Juvenile Justice
Target Audience:
Permanent status career service employees
Year:
N/A
Region / City:
North Carolina
Subject:
Employee grievance procedure
Document Type:
Policy
Organization:
NC Department of Public Safety
Author:
N/A
Target Audience:
Employees of the NC Department of Public Safety
Effective Period:
N/A
Approval Date:
N/A
Amendment Date:
N/A
Year:
2023
Region / City:
Texas
Subject:
Employee complaints and grievance procedures
Document Type:
Employee complaint form
Organization / Institution:
DGBA
Author:
Not specified
Target Audience:
Employees wishing to appeal a Level Two decision
Effective Period:
Not specified
Approval Date:
Not specified
Modification Date:
Not specified
Year:
2026
Region / City:
Raleigh, North Carolina, USA
Topic:
Patient rights, healthcare complaints
Document Type:
Informational notice
Organization / Institution:
Triangle Surgery Center
Author:
Chris Washick RN, CASC
Target Audience:
Patients of Triangle Surgery Center
Relevant Laws:
Federal and State regulations on patient grievances
Contact Information:
Triangle Surgery Center, 7921 ACC Blvd, Raleigh, NC 27617, 919-596-8524
Additional Contacts:
Office of the Medicare Beneficiary Ombudsman, North Carolina Department of Health and Human Services, AAAHC
Year:
2026
Region/City:
New Delhi, India
Document Type:
Official roster
Organization:
Delhi Police
Target Audience:
Retired personnel of Delhi Police
Position:
ACP (Assistant Commissioner of Police)
Units Covered:
New Delhi, Central, South, South West, South East, North, North East, North West, West, East, Outer, Outer North, Shahdara, Rohini, Dwarka, PHQ, Vigilance, Crime, Railways, Metro, Special Branch, Traffic, PCR, Security, R.P. Bhawan, P & L, Ops & Comn., I.G.I Airport, Special Cell, F.R.R.O, D.P.A., DE Cell, SPUWAC, Licensing, E.O.W., 1st Bn/DAP, 2nd Bn, 3rd Bn, 4th Bn/DAP, 5th Bn/DAP, 6th Bn/DAP, 7th Bn/DAP, I.R. Bns. 11th–15th
Contact Information Included:
Mobile numbers, office numbers, email IDs
Year:
2014
Region / City:
Melbourne
Topic:
Redress Scheme, Policy Design, Emergency Services
Document Type:
Position Description
Organization:
Victoria Police, Police and Community Safety
Author:
N/A
Target Audience:
Senior Executives, Policy Makers, Government Stakeholders
Period of Validity:
Until 30 June 2022
Approval Date:
23 December 2014
Modification Date:
N/A
Note:
Year
Agency / Organization:
Department of Homeland Security
Year:
2023
Region / City:
Victoria, Australia
Subject:
Privacy and Information Collection
Document Type:
Collection Notice
Organization:
Department of Families, Fairness and Housing
Author:
Victorian Government
Target Audience:
National Redress Service recipients
Period of Validity:
Ongoing
Approval Date:
October 2023
Date of Changes:
October 2023
Level:
JSS 3
Subject:
Business Studies
Weeks Covered:
Week One, Week Two, Week Three, Week Four
Topics:
Revision; How to Seek Redress; Personal Finance; Effect of Living Modestly
Key Concepts:
Redress; Collective Bargaining; Court Action; Arbitration; Conciliation; Personal Budget; Scale of Preference; Consumption and Choice; Modesty
Document Type:
Educational Class Notes
Intended Audience:
Junior Secondary School Students
Thematic Areas:
Consumer Rights; Financial Management; Household Finance; Ethical Living
Year:
2026
Region / City:
Pakistan
Theme:
Grievance Redress Mechanism
Document Type:
Procedure
Organization:
PESCO
Author:
Environmental and Social Unit (ESU)
Target Audience:
Contractors, Consultants, Affected Persons, PESCO Staff
Validity Period:
Ongoing
Approval Date:
Not specified
Date of Amendments:
Not specified
Year:
2022
Region / city:
New Zealand
Subject:
Abuse in care, redress system, historical claims
Document type:
Pānui / Newsletter
Organization / Institution:
Crown Response Unit
Audience:
Survivors of abuse in care, general public
Key topics:
Rapid payments, high-level design of redress system, listening service, records access, public apology, Lake Alice report
Important dates:
Rapid payments announced 13 December 2022, nomination period extended to 22 December 2022, Lake Alice report presented 15 December 2022
Author:
Crown Response Unit
Contact:
Ministry of Social Development, 0800 631 127, website
Year:
2026
Region/City:
New Delhi, India
Document Type:
Official roster
Organization:
Delhi Police
Target Audience:
Retired personnel of Delhi Police
Position:
ACP (Assistant Commissioner of Police)
Units Covered:
New Delhi, Central, South, South West, South East, North, North East, North West, West, East, Outer, Outer North, Shahdara, Rohini, Dwarka, PHQ, Vigilance, Crime, Railways, Metro, Special Branch, Traffic, PCR, Security, R.P. Bhawan, P & L, Ops & Comn., I.G.I Airport, Special Cell, F.R.R.O, D.P.A., DE Cell, SPUWAC, Licensing, E.O.W., 1st Bn/DAP, 2nd Bn, 3rd Bn, 4th Bn/DAP, 5th Bn/DAP, 6th Bn/DAP, 7th Bn/DAP, I.R. Bns. 11th–15th
Contact Information Included:
Mobile numbers, office numbers, email IDs
Year:
2026
Region:
Wales
Topic:
Health care complaints and redress
Document type:
Government regulation and guidance update
Institution:
Welsh Government
Author:
Welsh Government Health and Social Care Division
Target audience:
NHS staff, patients, legal advisors, and advocacy groups
Legislation referenced:
Health and Social Care (Quality and Engagement) (Wales) Act 2020, Duty of Candour
Implementation date:
1 April 2026
Consultation:
Public Services Ombudsman for Wales, health boards, trade unions, professional groups, citizens
Process name:
Listening to People (LTP)
Related regulations:
National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Training:
Online and in-person training for NHS staff involved in complaints process
Funding:
Includes provision for legal advice and medical expert reports
Organization:
Department of Homeland Security
Program:
Traveler Redress Inquiry Program (DHS TRIP)
Country:
United States
Document type:
Government application form and submission instructions
Subject:
Traveler screening complaints and redress requests
Responsible office:
Transportation Security Administration (TSA)
Related office:
DHS Office for Civil Rights and Civil Liberties (CRCL)
Application method:
Email, postal mail, or online submission
Required form:
Traveler Inquiry Form
Additional form:
DHS Form 590 Authorization to Release Information to Another Person
Required documentation:
Government-issued photograph-bearing travel document
Eligibility:
U.S. and non-U.S. citizens experiencing travel screening difficulties
Submission email:
[email protected]
Submission address:
DHS Traveler Redress Inquiry Program (TRIP), 6595 Springfield Center Drive, TSA-901, Springfield, Virginia 20598-6901
Application scope:
Airport security screening, transportation hub screening, U.S. border entry and exit procedures
Individual application requirement:
Separate application required for each traveler
Minor application policy:
Parent or guardian may apply on behalf of a traveler under 18
Associated systems:
Electronic System for Travel Authorization (ESTA)
Related incidents covered:
additional screening, denied boarding, travel delays, denied entry to the United States, customs or border screening referral