№ files_lp_4_process_3_114982
A government source detailing the revised NHS complaints, incidents, and redress framework in Wales, outlining legislative updates, stakeholder consultation, implementation plans, and the renamed person-centered process Listening to People.
Year: 2026
Region: Wales
Topic: Health care complaints and redress
Document type: Government regulation and guidance update
Institution: Welsh Government
Author: Welsh Government Health and Social Care Division
Target audience: NHS staff, patients, legal advisors, and advocacy groups
Legislation referenced: Health and Social Care (Quality and Engagement) (Wales) Act 2020, Duty of Candour
Implementation date: 1 April 2026
Consultation: Public Services Ombudsman for Wales, health boards, trade unions, professional groups, citizens
Process name: Listening to People (LTP)
Related regulations: National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Training: Online and in-person training for NHS staff involved in complaints process
Funding: Includes provision for legal advice and medical expert reports
Price: 8 / 10 USD
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