№ files_lp_3_process_9_47508
Job description and person specification outlining responsibilities, required experience, skills and knowledge for a helpline support role providing information, risk assessment, safety planning and referral services to survivors of Domestic Abuse within WMWA.
Organisation: WMWA
Department: Access to Services
Responsible to: Access to Services Manager
Responsible for: No staff
Document type: Job Description and Person Specification
Role focus: Helpline support for survivors of Domestic Abuse
Service scope: Telephone, email, live chat and digital communication
Client group: Survivors of Domestic Abuse, their children, families, colleagues and professionals
Key duties: Risk assessment, safety planning, referrals, information provision, record keeping
Working hours: Includes evenings and weekends as part of 24-hour Helpline cover
Safeguarding responsibilities: Children and vulnerable adults
Collaboration: Internal support workers and external agencies
Training requirements: As agreed in supervision
Education requirements: No specific requirements
Core competencies: Communication skills, IT proficiency, database use, knowledge of Domestic Abuse legislation and support services
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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