№ files_lp_3_process_9_38602
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Minutes of a regional helpline subcommittee meeting documenting attendance, administrative decisions, outreach activities, leadership nominations, and call performance statistics.
Date:
October 28, 2024
Time:
6:00 PM
Format:
Zoom meeting (call-in only)
Committee:
ENYR Helpline Subcommittee
Chairperson:
John (Acting Chairperson)
Vice Chair:
Lisa
Secretary:
Kristin
Attendance:
John E.; Amy; Daniella (Suffolk Area Helpline Chairperson); Harvey L. (Western Queens Helpline Representative)
Next Meeting Date:
November 25, 2024
Next Meeting Time:
6:00 PM
Meeting Platform:
Zoom
Meeting ID:
162 718 251
Old Business:
Distribution of 750 remaining business cards
New Business:
Transition from hybrid to virtual-only meetings; convention outreach participation; regional nomination acceptance
Conventions:
Suffolk Convention (November 22–24, 2024, Hilton Melville); Nassau Convention (January 17–19, 2025, Hilton Melville)
Reports:
Suffolk Area presentation at Suffolk County Criminal Court; future presentation planned for Phoenix House
Term Information:
New one-year Helpline Chair term beginning January 2025
Total Calls:
83
Abandoned Calls:
7
Abandonment Rate:
8.4%
Maximum Wait Time:
1.1 minutes
Minimum Wait Time:
0.1 minutes
Average Wait Time:
0.4 minutes
Maximum Call Length:
14.4 minutes
Minimum Call Length:
0.6 minutes
Average Call Length:
6 minutes
Price: 8 / 10 USD
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Year:
2022
Region / City:
Not specified
Topic:
CPD requirements, ongoing learning, training
Document type:
Policy information
Organization / Institution:
Not specified
Author:
Not specified
Target audience:
Helpline supporters, supporters, tutors, supervisors
Period of validity:
2022
Approval date:
Not specified
Date of changes:
1st January 2022
Note:
Salary
Year:
2020
Region / City:
Melbourne
Subject:
Disability, Aboriginal and Torres Strait Islander Communities, Legal Services
Document Type:
Position Description
Organization:
National Aboriginal and Torres Strait Islander Legal Services (NATSILS)
Author:
NATSILS
Target Audience:
Aboriginal and Torres Strait Islander people, legal professionals, disability support workers
Duration:
Fixed term until 30 June 2022
Approval Date:
October 2020
Modification Date:
N/A
Division:
Trade
Team:
Early Stage Exporters and Capability
Name of Policy/Decision/Practice:
International Trade Technical Helpline (ITTH)
Status:
New
Affected Group:
Local SMEs – Service Users
Programme Aim:
Support SMEs to expand into GB, EU and RoW markets through one-to-one advice from a contracted specialist consultant
Target Beneficiaries:
Northern Ireland businesses meeting Invest NI segmentation principles
Geographical Scope:
Northern Ireland
Relevant Legislation:
Section 75 Equality Duties
Equality Impact Outcome:
Screened Out – No Equality Issues
Good Relations Consideration:
No specific benefit identified
Pilot Period:
November 2023 – January 2024
Implementation Period:
Proposed 5-year delivery period
Related Framework:
International Trade Trade Capability Solutions framework
Associated Programmes:
Grow Beyond; Going Dutch; Graduate to Export; Go Global
Consultation:
INI economists; businesses; staff; Invest NI Equality Manager
Business Case Status:
Prepared to move from pilot to full service
Signed By:
Glenn Patterson
Signature Date:
8/1/2025
Approved By:
Pamela Marron, Equality Manager
Approval Date:
07/03/25
Document Type:
Equality screening assessment form
Year:
2019
Region / City:
Remote
Theme:
Employee Assistance Program (EAP), Mental Health Support
Document Type:
Job Description
Organization:
Vita Health Group
Author:
Human Resources
Target Audience:
Job applicants, HR professionals, counseling professionals
Effective Period:
Ongoing
Approval Date:
03/12/2019
Revision Date:
04/06/2024
Organisation:
WMWA
Department:
Access to Services
Responsible to:
Access to Services Manager
Responsible for:
No staff
Document type:
Job Description and Person Specification
Role focus:
Helpline support for survivors of Domestic Abuse
Service scope:
Telephone, email, live chat and digital communication
Client group:
Survivors of Domestic Abuse, their children, families, colleagues and professionals
Key duties:
Risk assessment, safety planning, referrals, information provision, record keeping
Working hours:
Includes evenings and weekends as part of 24-hour Helpline cover
Safeguarding responsibilities:
Children and vulnerable adults
Collaboration:
Internal support workers and external agencies
Training requirements:
As agreed in supervision
Education requirements:
No specific requirements
Core competencies:
Communication skills, IT proficiency, database use, knowledge of Domestic Abuse legislation and support services
Year:
2021
Region / city:
United Kingdom
Topic:
Volunteer training for the National Breastfeeding Helpline
Document type:
Job Description
Organization / institution:
Breastfeeding Network
Author:
N/A
Target audience:
Applicants for the Training Developer position
Period of validity:
N/A
Approval date:
N/A
Modification date:
N/A
Year:
2022
Organization:
Stop Hate UK
Location:
United Kingdom
Position:
Assistant Director Helpline Contracts and Partnerships
Salary:
£34,439 plus potential London weighting
Application Deadline:
31/01/2022 10:00am
Contact Email:
[email protected]
Type of Document:
Recruitment pack
Included Documents:
Job description, person specification, application form, monitoring form, job advert, guidance notes
Target Audience:
Job applicants for Assistant Director role
Benefits:
Auto-enrolment pension, 28 days annual leave, annual appraisals, training and development opportunities
Equal Opportunities:
Yes, inclusion and diversity employer
Reference Requirement:
Two satisfactory references and DBS check
Right to Work:
Verification required for all applicants
Year:
2015
Region / City:
Philadelphia, PA
Topic:
GPS Technology, Taximeters, Mobile Apps
Document Type:
Meeting Summary
Organization / Institution:
U.S. National Work Group on Taximeters (USNWG)
Author:
John Barton, William Fishman, Mike Sikula
Target Audience:
Industry professionals, regulators, and technical experts in weights and measures
Period of Validity:
Ongoing discussions since 2012
Approval Date:
July 24, 2015
Date of Modifications:
None
Year:
2014
Region / city:
Colorado
Topic:
Legal reform, Civil Rules
Document type:
Report
Organization / institution:
Colorado Civil Rules Committee (CCRC)
Author:
Improving Access to Justice Subcommittee
Target audience:
Legal professionals, Judges, Lawmakers
Period of validity:
Ongoing
Approval date:
October 17, 2014
Amendment date:
None specified
Date:
June 11, 2025
Region / City:
Shelby County, Tennessee
Topic:
Budget Planning, Finance, and Fiscal Year Allocations
Document Type:
Meeting Agenda
Organ / Institution:
Shelby County Board of Commissioners
Author:
Shelby County Board of Commissioners
Target Audience:
County commissioners, financial officers, public officials
Period of Validity:
Fiscal Year 2026
Approval Date:
June 11, 2025
Amendment Date:
Not specified
Year:
2026
Organization:
Forum for the Harmonization of Herbal Medicines (FHH)
Committee:
Subcommittee 2
Chair:
Republic of Korea
Document Type:
Guideline
Scope:
Establishment of an Atlas for species discrimination of herbal materials
Purpose:
Harmonization of quality assurance techniques and international regulatory alignment
Target Audience:
FHH members and associate members
Contents:
Taxonomic, genetic, and physicochemical characteristics of herbal materials; sample collection and analysis; research proposal and selection process; management of Atlas
Access:
Free for FHH members
Year:
2021
Region / City:
Falls Church
Topic:
Environmental sustainability, energy transition, climate change
Document Type:
Meeting Minutes
Organization:
Environmental Sustainability Council (ESC)
Author:
ESC Members
Target Audience:
Public, local government officials, ESC members
Period of validity:
N/A
Approval Date:
N/A
Date of changes:
N/A
Year:
2025
Region / City:
Washington, DC
Subject:
Education, Diversity, Equity, Inclusion (DEI), Racial Preferences
Document Type:
Testimony
Organization / Institution:
Manhattan Institute for Policy Research
Author:
Renu Mukherjee
Target Audience:
U.S. lawmakers, policy makers, educators, and stakeholders in higher education
Period of Validity:
2025
Approval Date:
21 May 2025
Date of Changes:
N/A
Year:
2023
Region / City:
Marion, Virginia
Topic:
Soil and Water Conservation, Audit and Performance Improvement
Document Type:
Meeting Minutes
Organization:
Virginia Soil and Water Conservation Board
Author:
Christine Watlington Jones, Matthew S. Wells, and others
Target Audience:
Board Members, Soil and Water Conservation Districts
Effective Period:
March 2023
Approval Date:
March 23, 2023
Last Modified:
March 23, 2023
Year:
2014
Region / City:
United States
Topic:
GPS Technology in Commercial Transportation Measurements
Document Type:
Summary Report
Organization:
U.S. National Institute of Standards and Technology (NIST)
Author:
Michael Lombardi, Bill Fishman, John Barton
Target Audience:
Regulatory officials, taximeter manufacturers, transportation service providers
Period of Effect:
Ongoing
Approval Date:
November 20, 2014
Modification Date:
Not specified
Year:
2026
Region / City:
Up Island
Theme:
Strategic Planning, Facilities
Document Type:
Meeting Minutes
Organization / Institution:
Up Island Council on Aging
Author:
Beth Kramer
Target Audience:
Members of the Council and Subcommittee
Period of Validity:
Ongoing
Approval Date:
1.23.26
Date of Changes:
1.13.26
Date:
October 23, 2019
Time:
10:00 a.m. – 12:00 p.m.
Location:
Department of Developmental Services, 500 Harrison Avenue, Boston, MA
Organ:
Autism Commission Adult Subcommittee
Region:
Massachusetts, United States
Document Type:
Meeting Minutes
Participants:
Christine Hubbard; Dianne Lescinskas; Lea Hill; Carolyn Kain; Janet George; Joshua Greenberg; Maria Stefano; Beth Zwick; Karen Seck; Sheri Hannigan; Melissa Regan; Andrea Long; Jay O’Brien; Dania Jekel
Remote Access Participant:
Olga Yulikova
Topics:
Approval of remote participation and prior minutes; Presentation on AANE LifeNet Case Management Program; Funding mechanisms; DDS and MassHealth policy considerations; Future planning for adults with ASD
Programs Discussed:
AANE LifeNet Case Management Program; DDS services; MassHealth; OneCare; ABA coverage
Target Population:
Adults with Asperger profiles (autism without intellectual disability) and their families
Year:
2026
Region / City:
Texas
Subject:
Human Resources, Legislation, Cross-agency Collaboration
Document Type:
Bylaws
Organization:
SACC (State Agency Coordinating Council)
Author:
SACC Human Resources Subcommittee
Target Audience:
SACC member agencies and their representatives
Effective Period:
Ongoing, with updates as needed
Approval Date:
Not specified
Amendment Date:
Not specified