№ files_lp_3_process_7_045252
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Character count: 7021
File size: 28 KB
A model policy outlining the complaints procedure for almshouse charities, including steps for residents to raise complaints, the roles of trustees and designated persons, and involvement of the Housing Ombudsman Service.
Year:
2018
Note:
Region / City
Topic:
Complaints procedure for almshouse charities
Document Type:
Policy
Target Audience:
Almshouse charity trustees, residents
Price: 8 / 10 USD
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Note:
Year
Topic:
Housing, Charity
Document type:
Application Form
Year:
2003
Region / City:
United Kingdom
Theme:
Anti-Social Behaviour
Document Type:
Policy
Organization:
Almshouse Association
Author:
Board of Trustees
Target Audience:
Trustees of Almshouse Charities, Residents
Period of Effectiveness:
Not specified
Approval Date:
Not specified
Date of Amendments:
Not specified
Note:
Year
Organization / Institution:
The Almshouse Association
Year:
2026
Organization:
Almshouse Association
Document Type:
Policy
Subject:
CCTV operation and data protection
Responsible Officer:
Data Protection Lead / Privacy Officer
Target Audience:
Staff, trustees, contractors, volunteers, students
Scope:
Charity premises
Review Period:
Annual or as needed
Date of Implementation:
2026
Data Protection Assessment:
Completed and reviewed annually
Surveillance Coverage:
Perimeter and monitored areas only
Covert Monitoring:
Only in exceptional circumstances
Year:
2026
Organization:
Almshouse Association
Document type:
Policy
Audience:
Contractors, managing agents, and service-providers
Scope:
Housing management, resident support, and welfare-related services
Regulatory standard:
Competence and Conduct Standard for Social Housing
Qualifications:
Ofqual-regulated or equivalent
Review frequency:
Annual or upon legislative/regulatory change
Approval:
Trustee
Effective date:
October 2026
Year:
2026
Region / City:
Oxford
Topic:
Graduate Admissions, Complaints and Appeals
Document Type:
Form
Institution:
University of Oxford
Author:
Graduate Admissions Office
Period of Validity:
Not specified
Approval Date:
Not specified
Modification Date:
Not specified
Note:
Year
Year:
2026
Institution:
Newcastle University
Document Type:
Procedure
Scope:
Undergraduate and Postgraduate Admissions
Responsible Office:
Office of Student Recruitment and Admissions
Contact:
[email protected]
Confidentiality:
Subject to Data Protection legislation and University Privacy Notice
Time Limits:
Complaints and appeals must be submitted within one month of the relevant event or decision
Outcome:
May include dismissal or justification of the complaint, with procedural review
Monitoring:
Annual evaluation by Director of Student Recruitment and Admissions
Year:
2025
Region / City:
Victoria
Theme:
Mental Health, Human Rights
Document Type:
Report
Organization / Institution:
Mental Health and Wellbeing Commission (MHWC)
Author:
Mental Health and Wellbeing Commission
Target Audience:
Mental health professionals, policymakers, service providers
Period of Validity:
2025 onwards
Date of Approval:
January 2025
Date of Changes:
None
Service:
Adult Community Learning (ACL) Essex
Controlled by:
ACL Senior Management Team
Applies to:
Whole Service
Audience:
All learners, staff, stakeholders, volunteers, service users, and the public
Date of acceptance:
July 2014
Last review date:
January 2023
Next review date:
January 2024
Responsibility group:
Senior Leadership Team
Type of document:
Policy
Topics:
Compliments, Comments, Complaints, Feedback Management, Customer Service
Associated documents:
Harassment and Bullying Policy; Qualification Appeals Policy; Exams Policy; Essex County Council Complaints, Comments, Compliments Policy; Confidentiality Statement; Apprentice Handbook; Employer Toolkit; Positive Behaviours Policy; Fitness to Learn Policy; ACL Learner Charter; Apprenticeship Complaints Compliments and Comments Policy
Year:
2024
Region / City:
Worldwide
Topic:
Complaints and Feedback Mechanism, Humanitarian Aid
Document Type:
Policy
Organization:
Islamic Relief Worldwide
Author:
Islamic Relief Worldwide
Target Audience:
Stakeholders, Field Offices
Period of Application:
Ongoing
Approval Date:
Not specified
Date of Changes:
Not specified
Year:
2024-2025
Region / City:
United States
Subject:
Education, Special Education
Document Type:
Technical Guide
Agency / Institution:
U.S. Department of Education
Author:
AEM Corporation
Target Audience:
State educational agencies (SEAs), Educational data administrators
Period of Validity:
SY 2024-25
Approval Date:
May 2025
Amendment Date:
September 2025
Year:
2020
Region / City:
South Wales
Topic:
Police complaints handling
Document type:
Policy
Authority:
Police and Crime Commissioner for South Wales
Author:
Police and Crime Commissioner
Target audience:
General public, complainants, legal entities
Effective period:
From 1 February 2020
Approval date:
Not specified
Date of last update:
Not specified
Year:
2024-2025
Region / City:
United States
Topic:
Special Education Data Collection
Document Type:
Technical Guide
Organization / Institution:
U.S. Department of Education
Author:
Brandon Scott (Contracting Officer’s Representative)
Target Audience:
State Educational Agencies (SEAs), Local Educational Agencies (LEAs)
Effective Period:
SY 2024-25
Approval Date:
Not specified
Modification Date:
May 2025 (Version 21.0)
Year:
2024-2025
Region / City:
United States
Subject:
Education, Special Education, IDEA
Document Type:
Technical Guide
Institution:
U.S. Department of Education
Author:
U.S. Department of Education
Target Audience:
State Education Agencies, Education Professionals
Effective Period:
2024-2025
Approval Date:
May 2025
Amendment Date:
July 2025
Year:
2024-25
Region / City:
United States
Subject:
Education
Document Type:
Technical Guide
Organization / Institution:
U.S. Department of Education
Author:
U.S. Department of Education
Target Audience:
State Educational Agencies, Educational Data Stewards
Effective Period:
2024-25
Approval Date:
Not provided
Amendment Date:
Not provided
Year:
2023
Region / City:
East Kent, United Kingdom
Theme:
Healthcare, Complaints Management
Document Type:
Policy
Organ / Institution:
East Kent Hospitals University NHS Foundation Trust
Author:
Head of Complaints, PALS and Bereavement Services
Target Audience:
Trust staff, volunteers, students, contractors, locums, honorary contract holders
Period of Validity:
Until December 2026
Approval Date:
13 December 2023
Date of Issue:
17 January 2024
Date of Revision:
21 December 2023
Year:
2024
Region / City:
Emperor House
Topic:
Complaints management, Salesforce CRM system, customer service process
Document type:
Meeting minutes
Organization:
Gentoo Group
Author:
Lewis Walmsley, Zoumiya Kouache, Jacqueline Hails
Target audience:
Internal staff members involved in customer service and CRM systems
Effective period:
2024 and ongoing
Approval date:
April 2024
Modification date:
N/A