№ files_lp_3_process_7_021946
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This research article explores how internal customer relationship management and employee word of mouth influence customer loyalty within the banking sector, offering insights into the dynamic relationships between employees, internal customer management, and external customer behavior.
Year:
2023
Region / City:
Plateau State, Nigeria
Topic:
Customer Loyalty, Employee Engagement, Banking Industry
Document Type:
Research Article
Organization / Institution:
University of Jos, Faculty of Management Science
Author:
Linus Jonathan Vem, Olubayo John Popoola, Joy Philip Mshelmbula, Abel Daniel Ochigbo
Target Audience:
Academics, Researchers, Banking Professionals
Period of Effectiveness:
Ongoing
Approval Date:
Not specified
Date of Changes:
Not specified
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Note:
Year
Type of document:
Form
Subject:
Foot and mouth disease (FMD) control programme
Relevant Resolutions:
Resolution No. 15 (2020)
Target audience:
Members of WOAH
Date of approval:
2020
Date of updates:
Annual update required
Period of validity:
Annually during November
Year:
Not specified
Region / City:
Not specified
Subject:
Health
Document Type:
Informational Letter
Organization / Institution:
Not specified
Author:
Not specified
Target Audience:
Parents or Guardians
Period of Validity:
Not specified
Approval Date:
Not specified
Date of Changes:
Not specified
Year:
2022
Region / City:
Jabodetabek, Indonesia
Topic:
Brand Love, Customer Satisfaction, Word of Mouth, Purchase Intention
Document Type:
Research Article
Institution:
Universitas Esa Unggul
Authors:
Gilang Pratama Hafidz, Zahwa Arsyi Maulida
Target Audience:
Academics, Marketing Professionals, Cosmetic Industry Stakeholders
Period of Study:
2022
Date of Approval:
October 3, 2022
Date of Revisions:
September 25, 2022
Date of First Submission:
September 13, 2022
Keywords:
Brand love, Customer Satisfaction, Word of Mouth, Purchase Intention, Brand Trust, Brand Image, Brand Experience, Self-Congruence
Contextual Description:
A research study examining the impact of brand love, customer satisfaction, and word of mouth on purchase intentions within the cosmetic industry in Indonesia, with a focus on Luxcrime Cosmetics.
Year:
2017
Region / city:
Global
Topic:
Electronic Word of Mouth; Firm Reputation; Social Media
Document Type:
Research Paper
Author(s):
Not specified
Target Audience:
Academics, Researchers, Business Managers
Period of Validity:
N/A
Approval Date:
Not specified
Date of Changes:
Not specified
Note:
Year
Theme:
Veterinary, Disease Control
Document Type:
Official OIE Recognition Application
Organ / institution:
OIE
Target audience:
Veterinary authorities, policy makers
Year:
Not specified
Region / Countries:
Egypt and multiple African countries
Subject:
Foot and mouth disease epidemiology and serotype distribution in Africa
Document Type:
Scientific research article
Field:
Veterinary Medicine; Animal Hygiene; Zoonoses
Institution:
Department of Animal Hygiene and Zoonoses, Faculty of Veterinary Medicine, University of Sadat City
Country of Institution:
Egypt
Authors:
Ahmed Byomi; Sherif Zidan; Emad Sakr; Nourhan Eissa; Yumna Elsobky
Corresponding Author:
Emad Sakr
Contact Email:
[email protected]
Keywords:
Foot and Mouth Disease; FMDV; serotypes; prevalence; Africa; Egypt
Pathogen Family:
Picornaviridae
Virus Genus:
Aphthovirus
Studied Serotypes:
O; A; C; Asia 1; SAT1; SAT2; SAT3
Research Focus:
Geographic prevalence and circulation of FMD virus serotypes across African regions
Methodological Context:
Epidemiological analysis and spatial risk mapping
Affected Species:
Cloven-hoofed domestic and wild animals
Economic Context:
Impact on livestock production and agricultural economy
Age:
39
Region / city:
Not specified
Theme:
Medical report, head trauma, visual dysfunction
Document type:
Medical report
Organization / institution:
Not specified
Author:
Not specified
Target audience:
Medical professionals
Period of validity:
Not specified
Approval date:
17/01/2020
Modification date:
06/03/2020
Context:
A detailed medical report documenting the assessment and diagnosis of a patient with visual dysfunction following significant head trauma.
Year:
2023
Region / City:
Madrid
Theme:
Energy, Customer Loyalty
Document Type:
Press Release
Organization / Institution:
Endesa
Author:
Endesa
Target Audience:
Domestic and Small Business Customers
Period of Validity:
Not specified
Approval Date:
December 4, 2023
Date of Changes:
Not specified
Note:
Document Change History
Date:
06/05/2022
Version No:
1.08
Description:
Astron Energy Loyalty OPT
Requested By:
René Lucas
Loyalty:
A loyalty solution provided by EasyPay within Astron Energy forecourts and convenience stores.
FlexiLANE:
FlexiLANE™ is an end-to-end payment solution designed to assist retail merchants and petroleum companies with the processing and handling of multiple transactions from several devices using multiple tender types.
Outdoor Payment Terminal:
The terminal used to process sales and vouchers within the forecourt.
Year:
2020
Region / City:
Majmaah, Saudi Arabia
Topic:
Employee Loyalty and Retention
Document Type:
Research Article
Institution:
Majmaah University, College of Business Administration
Authors:
Osama Suliman Al-Jameel, Bassem Salhi
Target Audience:
Academics, HR professionals, business managers
Methodology:
Quantitative primary research with 100 employees
Keywords:
Employee loyalty, Employee retention, Personal development, HR practices
Year:
2022
Author:
Mantrid Brizon
Genre:
Fantasy fiction
Region / Setting:
Morveria, Vetosk, Zhanai
Characters:
Amael, Vashai, Mama Zeliit, Yad’ovai, Sabaarii
Target Audience:
Young adult and adult readers
Document Type:
Short story / narrative
Period Covered:
Journey spanning two years
Key Events:
Rescue attempt, desert travel, encounter with poisonous enemies, quest for rare ingredients
Year:
1888 / 1915
Author:
Walt Whitman / Jessie Pope
Type of document:
Poetry
Theme:
Loyalty, War, Leadership
Intended audience:
General public / Students
Period of relevance:
19th–20th century
Educational context:
Literature Paper 2 – Unseen Poetry
Language:
English
Publisher / Source:
Poetic anthology / Examination materials
Analysis focus:
Presentation of loyalty in wartime contexts
Year:
2023
Location:
Rio de Janeiro, Brazil
Topic:
Travel Loyalty Industry
Document Type:
Attendance Request / Internal Memorandum
Organization:
[Company Name]
Author:
[Employee Name]
Audience:
Management / Approval Authority
Event Dates:
October 9–11, 2023
Purpose:
Professional development and networking in travel loyalty
Associated Event:
Golden Loyalty Awards Ceremony
Estimated Costs:
Registration, Accommodation, Flight
Year:
2026
Region / City:
St. Petersburg, Russia
Subject:
Gamification, Consumer Engagement, Digital Marketing, Educational Services
Document Type:
Article
Organization / Institution:
Peter the Great St. Petersburg Polytechnic University
Author:
Kozlova N.A.
Target Audience:
Researchers, Educators, Digital Marketers
Period of Validity:
2026
Approval Date:
09/12/2025
Date of Submission:
04/10/2025
Date of Acceptance:
19/12/2025
DOI:
10.54861/27131211_2026_1_31
Keywords:
Gamification, Consumer Engagement, Educational Services
JEL Classification:
C51, C83, M31
Conflict of Interest:
The author declares no conflict of interest.
Year:
2007
Region / city:
Global
Topic:
Customer Relationship Management, Business Strategy
Document Type:
White Paper
Organization / Institution:
Microsoft
Author:
Not specified
Target Audience:
Business executives, managers, and decision-makers in customer relationship management
Period of validity:
Ongoing relevance
Approval Date:
March 2007
Date of Changes:
Not specified
Note:
Contextual Description
Year:
2020
Region / City:
Georgia
Subject:
Renewable energy procurement program
Document Type:
Regulatory Order
Agency / Organization:
Georgia Public Service Commission
Author:
Georgia Power
Target Audience:
Commercial and Industrial customers
Effective Period:
From 2020 onward
Approval Date:
January 23, 2020
Amendment Date:
N/A
Year:
2025
Region / City:
Illinois, United States
Document Type:
Request for Proposal (RFP)
Issuing Organization:
Ameren Illinois Company (AIC)
Parent Organization:
Ameren Corporation
Implementation Period:
January 1, 2026 – December 31, 2029
Proposal Due Date:
May 20, 2025
Issued Date:
April 16, 2025
Target Audience:
Third-party contractors and energy service providers
Legal Basis:
Illinois Public Utilities Act Section 8-103B
Confidentiality:
Document contains AIC confidential information
Year:
2019
Region / City:
Ontario
Topic:
Electrical Metering Standards
Document Type:
Guide
Organization:
Hydro One Remotes
Author:
Hydro One Remotes
Target Audience:
Customers, consultants, electrical contractors
Period of Validity:
Not specified
Approval Date:
December 14, 2019
Date of Amendments:
Not specified
Note:
Year
Context:
Application form for connecting power generating modules to the electricity distribution network, specifying conditions and requirements for multiple customers sharing power output.
Note:
Year
Theme:
Financial Crime Prevention
Document Type:
Certification Form
Target Audience:
Individuals opening accounts on behalf of legal entities