№ files_lp_4_process_1_30813
Policy document establishing rules, responsibilities, confidentiality requirements, and data-sharing procedures governing the use of the Advice in County Durham referral portal by member advice organisations within County Durham.
Organisation: Advice in County Durham Partnership
Host Organisation: Citizens Advice County Durham
Region: County Durham, United Kingdom
Document Type: Acceptable Usage Policy
Subject: Use of advice referral portal and data governance within partnership organisations
Data Controller: Citizens Advice County Durham
Governance Structure: Board of representatives from organisations within the Advice in County Durham Partnership
Scope: Member organisations of the Advice in County Durham Partnership using the AiCD Portal and website
Associated Agreement: Data Sharing Agreement between partnership members
Key Principles: No wrong door approach, collaboration between advice providers, client confidentiality, responsible data sharing
Portal Function: Referral of clients between advice organisations within County Durham
Responsible Contact: Jamie Bell
Contact Address: Armstrong House, Abbeywoods Business Park, Pity Me, Durham DH1 5GH
Contact Email: [email protected]
Policy Coverage: Acceptable conduct, referral procedures, handling of personal data, breach reporting, subject access requests, and complaints related to the AiCD Portal
Definitions Included: Data breaches, subject access requests under Article 15 of the UK GDPR, and complaints relating to portal services
Confidentiality Requirement: Personal identifying data shared only with explicit client or authorised third-party consent
Price: 8 / 10 USD
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