№ lp_2_3_29106
Informational programme overview outlining the structure, purpose, eligibility criteria, assessment process, and operational procedures of the Royal British Legion’s Direct Grants Portal and Everyday Needs Grants initiative during its initial trial period.
Country: United Kingdom
Organisation: Royal British Legion (RBL)
Partner Organisation: Lighting Reach
Programme Name: Everyday Needs Grants
Programme Duration: 12 month trial period
Launch Context: Cost-of-living increases
Development Context: Strategic meeting in February 2022
Platform Access: www.rbl.co.uk/costofliving
Application Route: Direct Grants Portal
Assessment Body: Central Grants Team
Application Logging System: Oracle Service Cloud
Target Group: Individuals with less complex financial needs
Eligibility Criteria: Armed Forces service or residence in Armed Forces Accommodation (for RBL applicants)
Geographical Coverage: United Kingdom including Scotland (PoppyScotland branding for Scottish postcodes)
Grant Types: Energy costs; School uniforms; Furniture (Brown Goods); Appliances (White Goods); Digital access equipment
Turnaround Time: 5 working days (temporarily extended to 3 weeks due to high volume)
Payment Methods: Vouchers; Orders from contracted suppliers; Payments to one-off suppliers; PayPoint vouchers; Account payments; Virtual credit cards
Application Method: Online application via portal; traditional case management via Area Office for non-digital applicants
Crisis Cases: Not directed to the portal
Data Sharing Feature: Initial application section shared across multiple charities
Bank Account Connection: No open banking used by RBL
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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