№ lp_1_2_67984
Detailed description of IT service offerings for the Commonwealth Information Warehouse, including responsibilities, operational procedures, service targets, and reporting for authorized users.
Year: 2026
Region: Massachusetts, USA
Document Type: Service Definition
Organization: Massachusetts Office of Information Technology
Author: Kevin McGrath
Reviewed by: Madhavi Donepudi
Target Audience: Authorized CIW users
Scope: Description of MassIT service offerings, customer and MassIT responsibilities, service targets, reporting, and support procedures
Coverage Period: Ongoing operational support
Systems Covered: CIW, HRCMS, MMARS, LCM, UMass, PMIS, CAPS, Legacy MMARS
Service Hours: Monday–Friday, 9:00 AM – 11:00 PM
Lead Time: Varies by request type (2–14 days)
Metrics: Query performance, data availability
Price: 8 / 10 USD
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