№ files_lp_4_process_2_44443
Administrative request form outlining the purpose, methodology, respondent profile, and burden estimates for a web-based customer satisfaction survey conducted by the U.S. Energy Information Administration regarding its website services and energy information delivery.
Year: 2017
Country: United States
Organization: U.S. Energy Information Administration
Office: Office of Survey Development and Statistical Integration
Author: Nanda Srinivasan
Document Type: Request for Approval
Information Collection Title: 2017 EIA Web Customer Survey
Control Number: OMB Control Number 1905-0210
Subject: Customer satisfaction survey and qualitative feedback on agency service delivery
Respondents: Users of the U.S. Energy Information Administration website
Website: https://www.eia.gov/
Collection Method: Web-based survey
Participation Time: 5 minutes
Estimated Number of Respondents: 35,000
Estimated Burden Hours: 2,916
Voluntary Participation: Yes
Personally Identifiable Information Collected: No
Incentives or Payments: No
Federal Cost: No additional cost anticipated
Purpose: Collection of user feedback on website navigation, content, presentation, and electronic delivery of energy information
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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