№ files_lp_3_process_7_032907
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This document outlines the requirements for organizations in Ontario to provide accessible customer service in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) under the Integrated Accessibility Standards Regulation (IASR).
Year:
2005
Region / City:
Ontario
Topic:
Customer service standards for accessibility
Document type:
Checklist
Organization:
Government of Ontario
Author:
Not specified
Target audience:
Organizations providing goods, services, or facilities to the public
Period of validity:
Ongoing
Approval date:
Not specified
Amendment date:
Not specified
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Document Number:
FTI-HR-POL-AODA
Owner / Dept:
Human Resources Department
Current Revision Level:
000
Date of Original Issue:
2023-12-15
Created By:
J. Tumbaga
Role / Dept:
HR Manager
Approval By:
D. Stead
Note:
Role / Dept
Director of Finance & Administration
Revision Date:
2023-12-15
Revised By:
JT
Contributors:
-
Section / Page Modified:
Original Issue
Reason Content Modified:
-
Approved By:
DS
Issue/Release Date:
2023-12-15
Purpose:
To eliminate and overcome barriers for individuals with disabilities and special needs.
Region / City:
Ontario
Subject:
Customer Accessibility Policy
Document Type:
Policy
Organization / Institution:
Fortress Technology Inc.
Author:
J. Tumbaga
Target Audience:
Employees, vendors, customers, visitors
Period of Validity:
Ongoing
Approval Date:
2023-12-15
Date of Changes:
-
Year:
2023
Region / City:
Ontario, Canada
Subject:
Accessibility Standards
Document Type:
Policy
Organization / Institution:
Fortress Technology Inc.
Author:
J. Tumbaga
Target Audience:
Employees, applicants, vendors, customers, and visitors with disabilities
Period of validity:
Ongoing, review every 5 years
Approval Date:
2023-12-15
Modification Date:
2023-12-15
Year:
2021
Region / City:
Ontario
Topic:
Health Care Accessibility
Document Type:
Brief
Organization / Institution:
AODA Alliance
Author:
AODA Alliance
Target Audience:
Government, Health Care Providers, Public
Period of Validity:
N/A
Approval Date:
N/A
Date of Changes:
N/A
Year:
2014
Region / City:
Ontario, Canada
Topic:
Accessibility
Document Type:
Policy
Organization:
VCA Canada (Ontario) Professional Corporation
Author:
Not specified
Target Audience:
Employees, volunteers, persons involved in policy development
Period of Validity:
Indefinite
Approval Date:
Not specified
Date of Changes:
Not specified
Year:
2023
Topic:
Accessibility in educational materials
Document Type:
Guideline
Institution:
Not specified
Author:
Not specified
Target Audience:
Educators, students with disabilities, and students whose first language is not English
Period of validity:
Not specified
Approval Date:
Not specified
Date of last update:
Not specified
Year:
2017
Region / City:
N/A
Topic:
Accessibility, Document Formatting
Document Type:
Instructional Guide
Author:
Laura Kalbag
Target Audience:
Word document users, particularly those concerned with accessibility
Date of Approval:
N/A
Date of Modifications:
N/A
Year:
2025
Region:
Global
Topic:
Document Accessibility
Document Type:
Guide
Author:
Microsoft
Target Audience:
Content creators, document designers, and users concerned with document accessibility
Period of Use:
Ongoing
Approval Date:
August 2025
Modification Date:
N/A
Year:
2023
Region / City:
Global
Theme:
Accessibility, QR Codes, Technology, Digital Inclusion
Document Type:
Guide
Organization / Institution:
NaviLens, Zapvision
Author:
Not specified
Target Audience:
Businesses, designers, public sector
Period of Validity:
N/A
Approval Date:
N/A
Amendment Date:
N/A
Contextual Description:
A guide outlining how to create accessible QR codes that can be used by people with visual or dexterity impairments in various environments.
Year:
2023
Region / City:
United Kingdom
Topic:
Student visa application process
Document type:
Guide
Author:
Chevening Secretariat
Target audience:
Chevening Award Scholars
Validity period:
Indefinite
Approval date:
N/A
Changes date:
N/A
Contact information:
[email protected]
Year:
2016
Region / City:
Global
Topic:
Document Accessibility
Document Type:
Guidelines
Author:
Microsoft
Target Audience:
Users of Microsoft Word
Validity Period:
Ongoing
Approval Date:
Not specified
Revision Date:
Not specified
Year:
2021
Region / City:
N/A
Topic:
Accessibility, Document Design
Document Type:
Technical Guide
Author:
N/A
Target Audience:
Users of Microsoft Word and PowerPoint
Period of Validity:
N/A
Approval Date:
N/A
Date of Changes:
N/A
Note:
Year
Theme:
Accessibility, Document Design
Document Type:
Guide
Contextual Description:
Guide on creating accessible Microsoft Word documents that are optimized for screen readers and other assistive technologies.
Year:
2022
Region / City:
Victoria, Australia
Topic:
Early Parenting Centres, Family Support, Child Development
Document Type:
Framework, Policy Document
Organization / Institution:
Victorian Government, Department of Health
Author:
Monash University, The Queen Elizabeth Centre
Target Audience:
Stakeholders in child development, early parenting services, healthcare professionals, policymakers
Period of Implementation:
2022–2024
Approval Date:
October 2022
Date of Changes:
N/A
Year:
2023
Region / City:
Arapahoe Community College
Subject:
Accessibility, Digital Standards, Course Scheduling
Document Type:
Template
Organization / Institution:
Arapahoe Community College
Author:
Learning Technology Department
Target Audience:
Faculty, Instructors
Period of Validity:
Ongoing
Approval Date:
N/A
Date of Amendments:
N/A
Year:
2026
Region / City:
Global
Topic:
Document accessibility
Document Type:
Guideline
Organization:
Microsoft
Target Audience:
Document creators, content developers, accessibility professionals
Period of Validity:
Indefinite
Approval Date:
Not specified
Modification Date:
Not specified
Context:
A guideline for ensuring document accessibility, focusing on specific requirements for fonts, images, layout, and tables in Microsoft Word to make documents usable for all, including people with disabilities.
Year:
2024
Region / City:
Not specified
Topic:
Accessibility, PDF, Microsoft Word
Document Type:
Guide
Organization / Institution:
Not specified
Author:
Not specified
Target Audience:
Users creating accessible documents
Period of Validity:
Not specified
Approval Date:
Not specified
Date of Changes:
Not specified
Year:
2016
Region / City:
Australia
Topic:
Health Data Sharing
Document Type:
eLearning Lesson
Organization / Institution:
Department of Health, Disability and Ageing
Author:
Unknown
Target Audience:
Staff of the Department of Health, Disability and Ageing, external organizations
Period of Validity:
Ongoing
Approval Date:
July 2016
Date of Changes:
Not specified
Year:
2025/2026
Region/City:
Australia
Topic:
Indigenous Health Reporting
Document Type:
Screencast Instructions
Organ/Institution:
Health Data Portal
Author:
Not specified
Target Audience:
Health services required to submit TIS Performance Reports
Period of Validity:
January 1 and July 1 each year
Approval Date:
Not specified
Date of Changes:
Not specified
Year:
2025
Organization:
National Australia Bank Limited
ABN:
12 004 044 937
Document type:
Annual report extracts
Financial year end:
30 September 2025
Reporting suite:
2025 Annual Reporting Suite
Scope:
Selected extracts
Audience:
Shareholders and investors
Regulatory context:
Corporations Act 2001 (Cth)
Accounting framework:
International Financial Reporting Standards
Geographic focus:
Australia
Source type:
Corporate financial reporting
Date:
April 20, 2016
Location:
Ontario County, New York, USA
Type of document:
Meeting minutes
Organization:
Ontario County Traffic Safety Board (TSB)
Participants:
Board members, TSB partners, guests
Topics discussed:
Board membership changes, mission statement, traffic safety initiatives, public service announcements, funding requests, law enforcement updates, youth programs, safety campaigns, upcoming events
Programs mentioned:
STOP-DWI, R.E.A.L. CHOICES, No Empty Chair, Safe Stop, Click it or Ticket
Incidents reported:
DWI arrests, distracted driving fatalities, underage drinking, drug possession
Next meeting:
August 10, 2016