№ files_lp_3_process_9_19110
Internal policy document outlining the formal and informal procedures for submitting, investigating and resolving complaints within a charitable organisation, including provisions for appeals and vexatious complaints.
Organisation: Cross-Links Dover
Document type: Complaints policy
Subject: Handling of complaints and appeals
Scope: Activities and organisational conduct
Procedure stages: Informal resolution, formal written complaint, investigation, decision, appeal, closure
Responsible roles: Activity Leader, Chair of Trustees, Trustees
Form of submission: Written complaint required at formal stage
Investigation process: Internal review with interviews and written records
Outcome communication: Written notification without unreasonable delay
Appeal process: Written appeal to the Chair of Trustees
Final stage: Appeal decision communicated in writing
Special provisions: Handling of vexatious complaints
Geographical reference: Dover
Price: 8 / 10 USD
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