№ files_lp_4_process_3_120106
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Organizational policy outlining procedures, responsibilities, and timeframes for receiving, recording, investigating, and reviewing compliments and complaints related to the activities and representation of Parent Carer Voice Herefordshire.
Organization:
Parent Carer Voice Herefordshire
Document type:
Policy
Subject:
Compliments and complaints management
Scope:
Participation, engagement and representation of parent carers
Governing body:
Steering Group
Associated framework:
PCVH Code of Conduct
Data protection legislation:
Data Protection Act 2018
Complaint procedure stages:
Stage One – Complaint; Stage Two – Independent Review
Acknowledgement timeframe:
Within 7 working days
Response timeframe:
Within 30 working days
Appeal period:
Within 14 working days after response
Record keeping:
Compliments Register and Complaints Register
Confidentiality:
Personal data handled securely and disclosed only where necessary
Signatory:
Debbie Hobbs
Review date:
06/07/25
Region:
Herefordshire, United Kingdom
Price: 8 / 10 USD
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The product description is provided for reference. Actual content and formatting may differ slightly.
Service:
Adult Community Learning (ACL) Essex
Controlled by:
ACL Senior Management Team
Applies to:
Whole Service
Audience:
All learners, staff, stakeholders, volunteers, service users, and the public
Date of acceptance:
July 2014
Last review date:
January 2023
Next review date:
January 2024
Responsibility group:
Senior Leadership Team
Type of document:
Policy
Topics:
Compliments, Comments, Complaints, Feedback Management, Customer Service
Associated documents:
Harassment and Bullying Policy; Qualification Appeals Policy; Exams Policy; Essex County Council Complaints, Comments, Compliments Policy; Confidentiality Statement; Apprentice Handbook; Employer Toolkit; Positive Behaviours Policy; Fitness to Learn Policy; ACL Learner Charter; Apprenticeship Complaints Compliments and Comments Policy
Year:
2023
Region / City:
United Kingdom
Theme:
Customer Feedback and Complaints
Document Type:
Policy
Organization / Institution:
Lantra
Author:
Lantra Customer Services
Target Audience:
Customers, Partners, Learners
Period of Validity:
Not specified
Approval Date:
Not specified
Date of Last Revision:
Not specified
Year:
2010
Region / City:
N/A
Topic:
Complaints handling
Document Type:
Policy
Organization:
RYE PRESCHOOL
Author:
N/A
Target Audience:
Approved provider, staff, parents/guardians, volunteers, students
Period of validity:
N/A
Approval Date:
N/A
Amendment Date:
N/A
Organisation:
BID Services
Document Type:
Complaints and Compliments Policy
Subject:
Complaints Management and Feedback Procedure
Scope:
All BID Services operations and service contracts
Applies To:
Service Users, Representatives, Staff, Managers
Key Roles:
Complaints Co-ordinator; Operations Manager; Investigating Officer; Senior Manager; Frontline Staff
Procedures Included:
12 Step Complaints Plan; Appeal Process
Response Timeframe:
Acknowledgement within 5 working days; Full response within 20 working days
Investigation Period:
Within 15 working days of original complaint
Appeal Period:
Within 10 working days of final response
Related Documents:
Service User Leaflet; Complaint/Comment Form; Compliment Form; Informal Complaints Form
Distribution:
DCC reception; All BID offices; BID website
Monitoring:
Quarterly returns to Complaints Co-ordinator; Three-month review of recommendations
Organisation:
Oxfordshire Mind
Address:
2 Kings Meadow, Osney Mead, Oxford OX2 0DP
Telephone:
01865 263730
Fax:
01865 263732
Email:
[email protected]
Website:
www.oxfordshiremind.org.uk
Registered Charity Number:
261476
Company Number:
434362
Policy Owner:
Dan Knowles – CEO
Policy Author:
Hanna Graham – Policy Advisor
Policy Status:
Approved
Approval Date:
26.09.2018 (Policy Working Group); November 2018 (Board)
Version Number:
1
Review Date:
November 2019 (Desktop); November 2021 (Full review)
Scope:
Service users, family members, carers and members of the public
Exclusions:
Workers including employees, contractors, consultants, volunteers and Trustees
Subject:
Handling of concerns, complaints and compliments
Related Bodies:
Oxfordshire Mental Health Partnership (OMHP); Parliamentary and Health Service Ombudsman (PHSO)
Geographical Area:
Oxfordshire, United Kingdom
Year:
2023
Region / city:
UK
Topic:
Customer service, complaints, feedback
Document type:
Procedure
Organization:
Lantra
Author:
Lantra Staff
Target audience:
Customers, learners, and providers
Effective period:
Ongoing
Approval date:
Not specified
Date of amendments:
Not specified
Reference:
519/18/FOI
Organisation:
Betsi Cadwaladr University Health Board
Region:
North Wales
Country:
United Kingdom
Document Type:
Freedom of Information response
Legislation:
Freedom of Information Act 2000
Subject:
Records of compliments received by staff
Time Period Requested:
Last five years prior to request
Cost Limit Mentioned:
£450
Reason for Refusal:
Exceeds appropriate cost limit under Section 12
Data Collection Method:
Electronic and paper records held at individual level
Central Record Availability:
Not held centrally
Year:
2025
Region / City:
Hull
Theme:
Education, Complaints, Feedback
Document Type:
Policy & Procedure
Organization:
Hull College
Author:
Learner Services
Target Audience:
Learners, Parents, Employers, Public
Period of Validity:
Until review date
Approval Date:
December 2025
Review Date:
December 2006
Year:
2025
Region / City:
England
Topic:
Childcare, Complaints Procedure, Parent Interaction
Document Type:
Policy
Organization / Institution:
Cheeky Chimps Nursery
Author:
L Baggett
Target Audience:
Parents of children attending the nursery
Period of Validity:
September 2025 to September 2026
Approval Date:
September 2025
Review Date:
September 2026
Year:
2023
Region / City:
Herefordshire
Topic:
Complaints Procedure
Document Type:
Policy
Organization:
Parent Carer Voice Herefordshire
Author:
Debbie Hobbs
Target Audience:
Parent carers, members of the Parent Carer Voice
Effective Period:
Ongoing
Approval Date:
06/07/23
Review Date:
06/07/23
Date of Changes:
Not specified
Data Protection:
Personal data will be held securely and only used for complaint resolution.
Year:
2024
Region / city:
Herefordshire and Worcestershire
Topic:
Stroke services, healthcare system review
Document type:
Report
Organization / institution:
Independent Clinical Senate
Author:
Mark Cheetham (Clinical Review Panel Chair)
Target audience:
Healthcare professionals, policymakers, clinical teams
Period of validity:
2024 onwards
Date of approval:
27th September 2024
Date of amendments:
Not specified
Year:
July 2023
Region / County:
Herefordshire
Country:
United Kingdom
Subject:
Rural housing strategy and housing market assessments
Document type:
Formal complaint dossier and analytical report
Complainant:
Unspecified authors
Addressee:
Chief Executive, Herefordshire Council
Authority concerned:
Herefordshire Council
Related policy documents:
National Planning Policy Framework; Adopted Core Strategy; Housing Market Needs Assessment; Housing Market Assessment; 2050 Economic Plan
Planning period covered:
2010–2023
Consultations referenced:
Spatial Options 2022; Place Shaping 2022
Administrative periods referenced:
HC 2007–11; HC 2011–15; HC 2015–19; HC 2019–23; Government 2017–19
Year:
2021
Region / City:
Herefordshire
Topic:
Volunteer Management
Document Type:
Policy
Organization:
Parent Carer Voice Herefordshire (PCVH)
Author:
Debbie Hobbs
Target Audience:
Volunteers, People Interested in Volunteering
Period of Validity:
15/03/2021 - 01/07/2025
Approval Date:
15/03/2021
Review Date:
01/07/2025
Institution:
Herefordshire, Ludlow & North Shropshire College
Faculty:
Technology Studies
Responsible to:
Curriculum Team Leader for Construction & Building Services
Location:
Hereford Campus
Region:
Herefordshire and Shropshire, United Kingdom
Document type:
Job Description
Occupational area:
Plumbing, Heating and Gas Training and Assessment
Teaching level:
Up to Level 3 Apprenticeship Standards
Employment focus:
Teaching, Workplace Assessment, Apprenticeship Placement and Quality Assurance
Teaching and assessing split:
Approximately 40% teaching / 60% assessing
Main duties:
Delivery of theory and practical units, workplace competency assessment, progress reviews, employer liaison, End Point Assessment preparation, administrative and quality processes
Additional responsibilities:
Marketing and recruitment of apprentices, stakeholder engagement, Gas Centre coordination, Health and Safety compliance, safeguarding adherence
Essential qualifications:
Level 3 qualification in plumbing or gas, Gas Safe qualification, industry experience, IT competence, organisational skills
Desirable qualifications:
Assessing qualification, Internal Quality Assurance qualification, teaching or work-based assessing experience
Safeguarding statement:
Commitment to safeguarding and promoting the welfare of learners
Year:
2025
Region / City:
Herefordshire
Topic:
Financial Policy
Document Type:
Policy
Organization / Institution:
Parent Carer Voice Herefordshire
Author:
PCVH Steering Committee
Target Audience:
PCVH Officers, Members, and Staff
Period of Validity:
Until November 2026
Approval Date:
November 2025
Date of Amendments:
None
Year:
2024
Region / City:
Worcestershire & Herefordshire
Theme:
Rugby Union Financial Meeting
Document Type:
Meeting Minutes
Organization:
Worcestershire & Herefordshire Rugby Union
Author:
Not specified
Target Audience:
Rugby Union Club members, Committee members
Effective Period:
2023-2024 Financial Year
Approval Date:
2024-09-24
Date of Amendments:
None
Year:
2026
Location:
Holme Lacy Campus, Herefordshire, UK
Department:
Land Based Studies
Document Type:
Job Description
Position:
Animal Care Lecturer – Hourly Paid
Reports To:
Head of Holme Lacy
Qualifications Required:
GCSE in English and Maths, Level 3 qualification in relevant subject, Teaching qualification preferred
Experience Required:
Relevant experience in animal care, teaching/training experience, experience in Further Education sector desirable
Skills:
Administrative and organisational skills, communication, team working, ability to motivate, knowledge of health & safety issues
Additional Requirements:
Occasional evening and weekend work, minibus driving, First Aid qualification, car driver, Group 3 safeguarding
Purpose:
Teaching, learning, and assessment of animal management provision
Audience:
Prospective applicants for the lecturer position
Formal description of source:
Job description detailing responsibilities, qualifications, experience, and skills required for a lecturer in animal care at a UK college, including safeguarding and operational duties.
Year:
2025
Region / City:
Herefordshire
Country:
United Kingdom
Subject:
Cricket club membership administration and personal data processing
Document Type:
Membership application form
Organization:
Herefordshire Cricket Ltd
Data Controller:
Herefordshire Cricket Ltd
Related Organization:
England and Wales Cricket Board (ECB)
Note:
Related Organization
National Counties Cricket Association (NCCA)
Contact Person:
Kirsty Sockett
Additional Contact:
Ian Milton
Bank:
NatWest
Membership Types:
Individual Annual Membership; Corporate Annual Membership; Two Year Membership; Three Year Membership; Life Membership
Membership Fees:
£20; £35; £50; £125; £175
Payment Methods:
Cheque; Online bank transfer; Standing order
Personal Data Collected:
Name; Title; Date of Birth; Address; Postcode; Phone Number; Email Address
Legal Framework:
General Data Protection Regulation (GDPR)
Data Retention Period:
Duration of membership and 1 year after membership ends
Purpose of Data Processing:
Membership administration, communication with members, participation reporting, programme monitoring
Submission Methods:
Post or email
Year:
2021
Region:
Herefordshire
Topic:
Child Safeguarding Communications
Document Type:
Practice Guidance
Organization:
Herefordshire Safeguarding Children Partnership (HSCP)
Author:
EF/JR
Implementation Date:
1 July 2021
Review Date:
30 June 2022
Version:
Draft 0.5
Target Audience:
Statutory safeguarding partners, relevant agencies, volunteers, schools, governors, elected members
Scope:
Senior Officers, Managers, frontline practitioners
Source Type:
Official guidance document