№ files_lp_4_process_2_43747
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File size: 79 KB
Official response explaining the unavailability of aggregated data due to decentralized record-keeping and cost limitations under statutory access provisions
Reference:
519/18/FOI
Organisation:
Betsi Cadwaladr University Health Board
Region:
North Wales
Country:
United Kingdom
Document Type:
Freedom of Information response
Legislation:
Freedom of Information Act 2000
Subject:
Records of compliments received by staff
Time Period Requested:
Last five years prior to request
Cost Limit Mentioned:
£450
Reason for Refusal:
Exceeds appropriate cost limit under Section 12
Data Collection Method:
Electronic and paper records held at individual level
Central Record Availability:
Not held centrally
Price: 8 / 10 USD
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The file will be delivered to the email address provided at checkout within 12 hours.
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The product description is provided for reference. Actual content and formatting may differ slightly.
Service:
Adult Community Learning (ACL) Essex
Controlled by:
ACL Senior Management Team
Applies to:
Whole Service
Audience:
All learners, staff, stakeholders, volunteers, service users, and the public
Date of acceptance:
July 2014
Last review date:
January 2023
Next review date:
January 2024
Responsibility group:
Senior Leadership Team
Type of document:
Policy
Topics:
Compliments, Comments, Complaints, Feedback Management, Customer Service
Associated documents:
Harassment and Bullying Policy; Qualification Appeals Policy; Exams Policy; Essex County Council Complaints, Comments, Compliments Policy; Confidentiality Statement; Apprentice Handbook; Employer Toolkit; Positive Behaviours Policy; Fitness to Learn Policy; ACL Learner Charter; Apprenticeship Complaints Compliments and Comments Policy
Year:
2023
Region / City:
United Kingdom
Theme:
Customer Feedback and Complaints
Document Type:
Policy
Organization / Institution:
Lantra
Author:
Lantra Customer Services
Target Audience:
Customers, Partners, Learners
Period of Validity:
Not specified
Approval Date:
Not specified
Date of Last Revision:
Not specified
Year:
2010
Region / City:
N/A
Topic:
Complaints handling
Document Type:
Policy
Organization:
RYE PRESCHOOL
Author:
N/A
Target Audience:
Approved provider, staff, parents/guardians, volunteers, students
Period of validity:
N/A
Approval Date:
N/A
Amendment Date:
N/A
Organisation:
BID Services
Document Type:
Complaints and Compliments Policy
Subject:
Complaints Management and Feedback Procedure
Scope:
All BID Services operations and service contracts
Applies To:
Service Users, Representatives, Staff, Managers
Key Roles:
Complaints Co-ordinator; Operations Manager; Investigating Officer; Senior Manager; Frontline Staff
Procedures Included:
12 Step Complaints Plan; Appeal Process
Response Timeframe:
Acknowledgement within 5 working days; Full response within 20 working days
Investigation Period:
Within 15 working days of original complaint
Appeal Period:
Within 10 working days of final response
Related Documents:
Service User Leaflet; Complaint/Comment Form; Compliment Form; Informal Complaints Form
Distribution:
DCC reception; All BID offices; BID website
Monitoring:
Quarterly returns to Complaints Co-ordinator; Three-month review of recommendations
Organisation:
Oxfordshire Mind
Address:
2 Kings Meadow, Osney Mead, Oxford OX2 0DP
Telephone:
01865 263730
Fax:
01865 263732
Email:
[email protected]
Website:
www.oxfordshiremind.org.uk
Registered Charity Number:
261476
Company Number:
434362
Policy Owner:
Dan Knowles – CEO
Policy Author:
Hanna Graham – Policy Advisor
Policy Status:
Approved
Approval Date:
26.09.2018 (Policy Working Group); November 2018 (Board)
Version Number:
1
Review Date:
November 2019 (Desktop); November 2021 (Full review)
Scope:
Service users, family members, carers and members of the public
Exclusions:
Workers including employees, contractors, consultants, volunteers and Trustees
Subject:
Handling of concerns, complaints and compliments
Related Bodies:
Oxfordshire Mental Health Partnership (OMHP); Parliamentary and Health Service Ombudsman (PHSO)
Geographical Area:
Oxfordshire, United Kingdom
Year:
2023
Region / city:
UK
Topic:
Customer service, complaints, feedback
Document type:
Procedure
Organization:
Lantra
Author:
Lantra Staff
Target audience:
Customers, learners, and providers
Effective period:
Ongoing
Approval date:
Not specified
Date of amendments:
Not specified
Year:
2025
Region / City:
Hull
Theme:
Education, Complaints, Feedback
Document Type:
Policy & Procedure
Organization:
Hull College
Author:
Learner Services
Target Audience:
Learners, Parents, Employers, Public
Period of Validity:
Until review date
Approval Date:
December 2025
Review Date:
December 2006
Year:
2025
Region / City:
England
Topic:
Childcare, Complaints Procedure, Parent Interaction
Document Type:
Policy
Organization / Institution:
Cheeky Chimps Nursery
Author:
L Baggett
Target Audience:
Parents of children attending the nursery
Period of Validity:
September 2025 to September 2026
Approval Date:
September 2025
Review Date:
September 2026
Year:
2023
Region / City:
Herefordshire
Topic:
Complaints Procedure
Document Type:
Policy
Organization:
Parent Carer Voice Herefordshire
Author:
Debbie Hobbs
Target Audience:
Parent carers, members of the Parent Carer Voice
Effective Period:
Ongoing
Approval Date:
06/07/23
Review Date:
06/07/23
Date of Changes:
Not specified
Data Protection:
Personal data will be held securely and only used for complaint resolution.
Organization:
Parent Carer Voice Herefordshire
Document type:
Policy
Subject:
Compliments and complaints management
Scope:
Participation, engagement and representation of parent carers
Governing body:
Steering Group
Associated framework:
PCVH Code of Conduct
Data protection legislation:
Data Protection Act 2018
Complaint procedure stages:
Stage One – Complaint; Stage Two – Independent Review
Acknowledgement timeframe:
Within 7 working days
Response timeframe:
Within 30 working days
Appeal period:
Within 14 working days after response
Record keeping:
Compliments Register and Complaints Register
Confidentiality:
Personal data handled securely and disclosed only where necessary
Signatory:
Debbie Hobbs
Review date:
06/07/25
Region:
Herefordshire, United Kingdom
Year:
2023
Region / City:
Pretoria, South Africa
Subject:
SAP Enterprise Support and Maintenance Agreement
Document Type:
Invitation to Bid
Institution:
South African government
Author:
Not specified
Target Audience:
Potential bidders
Validity Period:
5 years
Submission Date:
22 September 2023, 11:00am (South African Time)
Amendment Date:
Not specified
Closing Date for questions:
01 September 2023
Closing Date for Submission:
22 September 2023
RFB Validity Period:
200 days from the closing date
Year:
2025
Region / city:
Centurion, Cape Town
Theme:
Email cleansing solution, maintenance, support, service delivery
Document type:
Request for Proposal (RFP)
Organization / institution:
SITA
Author:
SITA
Target audience:
Suppliers, bidders, technical service providers
Duration:
5 years
Approval date:
Not specified
Modification date:
Not specified
Year:
2023
Region / City:
Bowie, Maryland
Subject:
Education, Special Education, Early Childhood
Document Type:
Program Description
Institution:
Bowie State University
Author:
Unknown
Target Audience:
BCPS Paraprofessionals
Period of Validity:
2023–2027
Approval Date:
January 6, 2023
Modification Date:
None
Year:
2024
Region / City:
Pretoria
Topic:
Procurement of Network Access Control (NAC) Solution
Document Type:
Bid Specification
Organization:
SITA
Author:
Not specified
Target Audience:
Suppliers / Bidders
Validity Period:
200 Days from the Closing Date
Approval Date:
Not specified
Modification Date:
Not specified
Year:
2017
Region / City:
N/A
Topic:
Accessibility, Document Formatting
Document Type:
Instructional Guide
Author:
Laura Kalbag
Target Audience:
Word document users, particularly those concerned with accessibility
Date of Approval:
N/A
Date of Modifications:
N/A
Year:
2025
Region / City:
Bloemfontein
Subject:
Procurement
Document Type:
Request for Bid (RFB)
Organization / Institution:
SITA
Author:
N/A
Target Audience:
Potential Bidders
Validity Period:
200 Days from the Closing Date
Approval Date:
N/A
Amendment Date:
N/A
Year:
2019
Region / City:
Great Basin College
Topic:
General Education Assessment
Document Type:
Plan
Institution:
Great Basin College
Author:
General Education Committee
Target Audience:
Instructors, Departments, Accreditation Bodies
Effective Period:
2017-2022
Approval Date:
Fall 2019
Modification Date:
Not specified
Year:
in press
Region / city:
N/A
Topic:
Psychology
Document type:
Inventory
Author:
Collison, K.L., Vize. C.E., Miller, J.D., Lynam, D.R.
Target audience:
Researchers, psychologists, individuals studying personality
Date of approval:
N/A
Date of changes:
N/A
Year:
2023
Region / City:
San Pablo City, Philippines
Theme:
Infrastructure, Construction
Document Type:
Terms of Reference
Agency:
Bureau of Internal Revenue
Author:
Bureau of Internal Revenue
Target Audience:
Contractors, Government Procurement Entities
Period of Action:
365 calendar days
Date of Approval:
Not provided
Date of Changes:
Not provided
Contextual Description:
A Terms of Reference document outlining the procurement process and technical requirements for the construction of a five-storey office building, including site development works for the Document Processing Division of the Bureau of Internal Revenue in San Pablo City.