№ files_lp_4_process_1_42653
Analysis and summary of network outages affecting Microsoft 365 services in Africa, detailing impacted services, affected regions, causes related to submarine cable cuts, and mitigation measures implemented.
Report Date: March 25, 2024 – Updated August 30, 2024
Incident ID: MO737187
Incident Title: Users in Africa may be unable to access multiple Microsoft 365 services or features
Service(s) Impacted: Multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, OneDrive for Business, SharePoint Online
Region: Africa, primarily South Africa
Cause: Concurrent fiber cable cuts on west and east coasts of Africa affecting network connectivity
Mitigation Actions: Configuration changes, re-routing traffic, adding new network paths
Organization: Microsoft Corporation
Author: ICC
Audience: Microsoft 365 customers in affected regions
Impact Period: March 14, 2024, 10:33 AM UTC – March 15, 2024, 11:00 AM UTC
Reference: Azure PIR, Tracking ID VT60-RPZ
Intellectual Property Notice: © 2024 Microsoft Corporation, all rights reserved
Price: 8 / 10 USD
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