№ files_lp_4_process_3_067731
Analysis of the digital transformation experiences of 216 companies, highlighting the four types of controlled organizational changes required to achieve significant improvements in operational efficiency and customer experience.
Year: 2018
Institution: MIT Center for Information Systems Research
Authors: Stephanie Woerner, Peter Weill, Nick van der Meulen
Topic: Digital Transformation
Type of Document: Research briefing
Target Audience: Business executives, managers, researchers
Geographic Focus: Global examples with specific case of The Netherlands
Case Study: KPN telecom company
Period Covered: 2013–2018
Key Concepts: Organizational explosions, decision rights, new ways of working, platform mindset, organizational restructuring
Price: 8 / 10 USD
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