№ lp_1_2_62985
Formal contractual agreement defining service scope, responsibilities, support processes, severity classifications, response and resolution expectations, and availability terms for the provision of IT services supporting the Strategy Dot Zero product.
Document type: Service Level Agreement
Product name: Strategy Dot Zero (SDZ)
Service provider: Gravity Consulting Services Pty Ltd
Service provider address: Level 2, Building 4, 70 Kent Street, Deakin 2600
Primary contact: Steven Hayes
Contact email: [email protected]
Contact phone: 0419 296 984
Support phone: 1800 688 187
Support system: JIRA Service Desk
Service hours: 9:00 A.M. to 5:30 P.M. Canberra Time, Monday–Friday
Geographic reference: Canberra, Australia
Revision number: 7.3
Latest revision date: 02/Feb/2019
Authors: Vasumathi Thyagarajan; Chandush Dutt Kalluri; Chandush
Approvers: Chethan Vijayadeva; Kailash Krishnamurthy; Stephen Hayes
Covered services: Telephone support; service desk ticket monitoring; product upgrades and patches; onsite assistance; database backup and recovery
Severity levels: Critical; High; Medium; Low
Agreement start date: dd/mm/yyyy
Agreement validity: Until end of contract
Review frequency: Annual or by mutual agreement
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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