№ files_lp_4_process_2_47410
Written evidence from a professional tax body detailing HMRC’s customer service performance, highlighting gaps between digital service provision and taxpayer needs, and referencing surveys and reports to support conclusions.
Year: 2023–2024
Region: United Kingdom
Subject: Tax administration and HMRC customer service
Document type: Written evidence / submission
Organization: Chartered Institute of Taxation (CIOT)
Author: Chartered Institute of Taxation
Target audience: Public Accounts Committee, policymakers, tax professionals
Related events: HMRC Standard Report 2022-23, Treasury Committee evidence session 24 April 2024
Focus areas: HMRC digital services, customer service performance, taxpayer compliance, R&D tax relief
Data sources: CIOT member surveys, National Audit Office report
Key issues addressed: Telephone helpline closures, digital system efficiency, taxpayer support, service level gaps
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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