№ files_lp_4_process_3_093288
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Summary of DMHAS client grievance procedure for addressing complaints related to mental health and substance use disorder services, including timelines for informal resolution, formal decision, commissioner review, and fair hearings.
Year:
2026
Region:
Connecticut, USA
Subject:
Mental Health and Substance Use Disorder Services
Document Type:
Procedure Summary
Organization:
Department of Mental Health and Addiction Services (DMHAS)
Author:
DMHAS
Intended Audience:
Clients receiving or seeking services, authorized representatives
Effective Period:
Ongoing
Date of Revision:
January 2026
Complaint Types Covered:
Service denial, involuntary reduction, involuntary termination, discrimination, rights violations, coercion, improper treatment
Procedure Steps:
Informal Resolution, Formal Decision, Commissioner’s Review, Fair Hearing
Contact Information:
Advocacy Unlimited, Connecticut Legal Rights Project, Disability Rights Connecticut, DMHAS Office of the Commissioner
Price: 8 / 10 USD
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Note:
. FAILURE TO ABIDE BY PASRR RULES WILL RESULT IN FORFEITURE OF MEDICAID REIMBURSEMENT TO THE NF DURING PERIOD OF NON-COMPLIANCE IN ACCORDANCE WITH FEDERAL PASRR REGULATIONS 42 CFR 483.122.
Year:
N/A
Region / City:
N/A
Topic:
Mental Illness and Intellectual Disability Screening
Document Type:
Form
Institution / Organization:
New Jersey Department of Human Services
Author:
N/A
Target Audience:
Healthcare providers and applicants for nursing facility admission
Effective Period:
N/A
Approval Date:
N/A
Modification Date:
N/A
Organization:
Connecticut Department of Mental Health and Addiction Services (DMHAS)
Program:
Targeted Case Management (TCM)
Document Type:
Operational Manual
Publication Date:
November 4, 2020
State:
Connecticut
Funding Framework:
Medicaid State Plan Amendment (SPA)
Regulatory Authority:
Center for Medicare and Medicaid Services (CMS)
Collaborating Agency:
Connecticut Department of Social Services (DSS)
Target Population:
Individuals with serious chronic mental illness, including co-occurring mental health and substance use disorders
Eligible Providers:
DMHAS state operated facilities and contracted Private Non-Profit (PNP) agencies
Data Systems:
WITS (Web Infrastructure for Treatment Services); DDaP (DMHAS Data Performance System); Enterprise Data Warehouse (EDW)
Compliance Components:
Random Moment Time Study (RMTS); Internal Review; External Audit
Reporting Requirement:
Monthly submission of TCM service data to DMHAS
Age Group:
Adults 18 years of age and older
Organization:
Department of Mental Health & Addiction Services (DMHAS)
Region:
State of Connecticut
Document Type:
Administrative Form
Subject:
CI Access and VPN Token Request
Related System:
Critical Incident (CI) Application
Related Network:
DMHAS Secure Network
Associated Regulation:
HIPAA and State of Connecticut and Federal privacy regulations
Contact Person:
Chrishaun Jackson
Help Desk:
DMHAS Information Technology Help Desk
Required Signatories:
Requester and Facility CEO or Designee
Submission Method:
Fax
Acceptance Conditions:
Typed, complete, current, non-emailed forms only
Year:
2026
Region:
Stark County, Ohio, USA
Topic:
Mental Health and Substance Use Services
Document Type:
Guidance Document / Request for Proposals
Organization:
Stark County Mental Health & Addiction Recovery (StarkMHAR)
Legal Authority:
Ohio Revised Code, Section 340
Target Population:
Adults with Serious Mental Illness (SMI), Children/Adolescents with Serious Emotional Disturbance (SED), individuals with Severe Substance Use Disorders
Included Services:
Early Childhood Mental Health, School-Based Services, Housing Services, Crisis Stabilization, Integrated Care, Criminal Justice Collaborations, Recovery Support, Peer Support
Funding Considerations:
Flex Funds, Hardship Funds, Interpretive Fees
Assessment:
Outcomes Management, Evidence-Based Practices
Approval:
Fiscal Year 2026
Year:
2022
Region / city:
Victoria, Australia
Topic:
Mental health, substance use, addiction
Document type:
Guidance
Institution:
Victorian Government, Department of Health
Author:
Victorian Government
Target audience:
Mental health and wellbeing and alcohol and other drug service providers
Period of validity:
Not specified
Approval date:
July 2022
Revision date:
Not specified
Year:
2026
Region / City:
Not specified
Theme:
Video Games, Gaming Culture, Psychology
Document Type:
Interview
Author:
Not specified
Target Audience:
General public, gamers
Period of Activity:
Not specified
Approval Date:
Not specified
Date of Changes:
Not specified
Year:
Not specified
Region / City:
Massachusetts
Topic:
Opioid Treatment Centers
Document Type:
List
Institution:
Not specified
Author:
Not specified
Target Audience:
Individuals seeking opioid treatment in Massachusetts
Period of Action:
Not specified
Approval Date:
Not specified
Amendment Date:
Not specified
Year:
2026
Region / city:
Dublin
Theme:
Addiction Services, Prison System
Document Type:
Job Description
Organization / institution:
Merchants Quay Ireland (MQI)
Author:
Merchants Quay Ireland
Target audience:
Potential candidates for the role of Addiction Service Manager
Effective date:
Not specified
Date of approval:
Not specified
Date of changes:
Not specified
Year:
2023
Region / City:
Virginia
Theme:
Addiction and Recovery Treatment Services, Office-Based Addiction Treatment
Document Type:
Application
Organization / Institution:
Virginia Department of Medical Assistance Services (DMAS)
Author:
Virginia Department of Medical Assistance Services
Target Audience:
Healthcare providers, addiction treatment professionals
Effective Period:
Ongoing
Approval Date:
December 5, 2023
Date of Changes:
N/A
Year:
2024
Region / City:
Maryland
Topic:
Mental Health Parity, Addiction Equity
Document Type:
Compliance Reporting Instructions
Organization / Institution:
Maryland Insurance Administration (MIA)
Author:
Maryland Insurance Administration
Target Audience:
Carriers and entities involved in reporting
Period of Validity:
2024 Reporting Period
Approval Date:
Not specified
Modification Date:
Not specified
Document type:
Policy
Sector:
Health and disability services
Service area:
Mental health and addiction
Applicable population:
Tāngata whai ora, tāngata whaikaha, whānau, health care workers
Geographic context:
Aotearoa New Zealand
Regulatory alignment:
Ngā Paerewa Health and Disability Services Standard 2021
Related national framework:
National Adverse Events Policy 2023
Approach:
Restorative practice (houhou te rongo) and learning review
Reporting framework:
Severity Assessment Code (SAC 1–4)
Issuing context:
NGO mental health and addiction services
Source organisations referenced:
Te Tāhū Hauora – Health Quality and Safety Commission
Source type:
Organisational policy adapted under Creative Commons license
Note:
. FAILURE TO ABIDE BY PASRR RULES WILL RESULT IN FORFEITURE OF MEDICAID REIMBURSEMENT TO THE NF DURING PERIOD OF NON-COMPLIANCE IN ACCORDANCE WITH FEDERAL PASRR REGULATIONS 42 CFR 483.122.
Year:
N/A
Region / City:
N/A
Topic:
Mental Illness and Intellectual Disability Screening
Document Type:
Form
Institution / Organization:
New Jersey Department of Human Services
Author:
N/A
Target Audience:
Healthcare providers and applicants for nursing facility admission
Effective Period:
N/A
Approval Date:
N/A
Modification Date:
N/A
Year:
2010
Region / City:
New Zealand
Topic:
Mental Health and Addiction Services
Document Type:
Service Specification
Organization / Institution:
Ministry of Health, New Zealand
Author:
Ministry of Health
Target Audience:
Health service providers, Pacific community organizations
Period of Validity:
Ongoing review, next review due within five years
Approval Date:
January 2010
Date of Amendments:
February 2012, March 2013, April 2017
Contextual Description:
A service specification document detailing the structure, objectives, and processes of Pacific Mental Health and Addiction Services, intended for use by health service providers working with Pacific communities in New Zealand.
Year:
2009
Region / City:
Nationwide
Theme:
Mental Health and Addiction Services
Document Type:
Service Specification
Organization:
Ministry of Health
Author:
Not specified
Target Audience:
Healthcare providers, District Health Boards (DHBs), mental health and addiction service professionals
Period of Validity:
Ongoing
Approval Date:
June 2009
Date of Amendments:
April 2011, July 2012, October 2013, June 2014, August 2015, April 2017
Next Review Date:
Within five years
Year:
2023
Region / City:
Kansas
Topic:
Substance Use Disorder (SUD) Treatment
Document Type:
Grant Proposal Request
Organization:
Kansas Office of the Attorney General, Sunflower Foundation
Author:
Kansas Fights Addiction Grant Review Board
Target Audience:
State entities, municipalities, non-profit private entities providing SUD services
Effective Period:
2023
Approval Date:
March 6, 2023
Modification Date:
Not specified
Year:
2009
Region / city:
Nationwide
Topic:
Mental health services, community clinical services
Document type:
Service specification
Institution:
Ministry of Health
Author:
Not specified
Target audience:
Health professionals, service providers
Effective period:
Indefinite
Approval date:
June 2009
Amendment date:
July 2010, February 2011, February 2013, April 2017
Year:
2024
Region / city:
Global
Document Type:
Terms of Reference
Organization:
ISAM (International Society of Addiction Medicine)
Author:
ISAM Women and Addiction Interest Group
Target Audience:
Health professionals in addiction medicine, researchers, policymakers
Effective Period:
Ongoing
Approval Date:
November 2024
Changes Date:
N/A
Year:
2023
Region / City:
Oregon
Topic:
Health Care, Managed Care Entities, Grievance and Appeal System
Document Type:
Instruction Manual
Agency / Institution:
Oregon Health Authority (OHA)
Author:
Oregon Health Authority (OHA)
Target Audience:
Managed Care Entities, Coordinated Care Organizations, Health Care Administrators
Period of Action:
Quarterly
Approval Date:
N/A
Date of Changes:
N/A
Year:
2024
Region / City:
N/A
Theme:
Procurement Process, Grievance Redressal System, Call Center Services
Document Type:
Meeting Minutes
Organization / Institution:
HRU PIU-IFRAP
Author:
HRU PIU-IFRAP Team
Target Audience:
Bidders, Procurement Participants
Period of Validity:
N/A
Date of Approval:
2nd October 2024
Date of Changes:
N/A