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This document outlines the assessment criteria for customer service training, detailing the necessary skills and knowledge required for understanding different customer types, the value of customer loyalty, and effective strategies for retaining customers.
Note:
Centre Number
Learning Outcome / Section 1:
Understand the different types of customers
Learning Outcome / Section 2:
Understand the value of customers and their loyalty.
Within any customer focused organisation there are customer satisfaction measures that need to be met and improved for the business to continue to trade effectively. To enable the service pro:
Explain how the customers satisfaction is measured in your organisation Explain how organisations use this data to provide consistent and improved services to retain and expand their customer base.
Outcome (delete as applicable):
PASS / REFERRAL
Signature of Assessor:
Date:
Signature of QA:
Date of QA check:
Year:
2023
Region / City:
Not specified
Topic:
Customer Service
Document Type:
Educational Material
Organization / Institution:
Not specified
Author:
Not specified
Target Audience:
Learners in Customer Service
Period of Validity:
Not specified
Date of Approval:
Not specified
Date of Changes:
Not specified
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The product description is provided for reference. Actual content and formatting may differ slightly.
Year:
2016
Region / City:
International
Topic:
Social Work, Emotions, Practice
Document Type:
Research Paper
Author:
Not specified
Target Audience:
Academics, Social Work Practitioners
Period of Action:
Not specified
Approval Date:
Not specified
Modification Date:
Not specified
Year:
2023
Region / City:
United States
Theme:
Racial and gender discrimination, military climate, sexual harassment, sexual assault
Document Type:
Research Protocol
Organization / Institution:
Department of Defense, Office of People Analytics (OPA)
Author:
Unknown
Target Audience:
Racial/ethnic minority service members in the U.S. military
Period of Action:
2023
Approval Date:
Unknown
Date of Changes:
Unknown
Note:
Year
Topic:
Research Study
Document Type:
Consent Form
Institution:
University of Granada
Target Audience:
Participants of the research study
Year:
2017
Region / City:
KwaZulu-Natal, South Africa
Topic:
HIV prevention, Antiretroviral therapy, Young female-sex workers
Document Type:
Research report, Implementation study
Organization / Institution:
BMJ, StaRI Group
Author:
Pinnock H, Barwick M, Carpenter C, Eldridge S, Grandes G, Griffiths CJ, Rycroft-Malone J, Meissner P, Murray E, Patel A, Sheikh A, Taylor SJC
Target Audience:
Researchers, Healthcare professionals, Public health practitioners
Period of validity:
Not specified
Approval date:
2017
Date of changes:
Not specified
Year:
2025
Region / City:
England
Topic:
Health and Social Care, Regulatory Impact
Document Type:
Report
Organization:
Care Quality Commission (CQC)
Author:
IFF Research
Target Audience:
Local Authorities (LAs), Integrated Care Systems (ICSs), Health and Social Care Professionals
Period of Validity:
N/A
Approval Date:
N/A
Amendment Date:
N/A
Note:
Year
Topic:
Cell Biology, Microscopy, Biomedical Sciences
Document type:
Research Project Proposal
Organization / institution:
Biomedical Sciences
Author:
Prof. Stephen Royle
Target audience:
PhD students, researchers in cell biology and microscopy
Document Type:
Assessment mark sheet
Qualification Unit:
Understand How to Establish an Effective Team
Organisation:
ILM
Total Marks:
100
Assessment Method:
Assessment against specified Assessment Criteria (AC)
Sections:
Section 1 – Understand how to develop and maintain effective working relationships; Section 2 – Understand how to build a team
Learning Outcomes:
Develop and maintain effective working relationships; Build a team
Assessment Criteria:
AC 1.1, AC 1.2, AC 1.3, AC 2.1, AC 2.2, AC 2.3
Grading Options:
Pass / Referral
Minimum Requirement:
All ACs must achieve at least half marks
Use of Submissions:
Anonymous standardisation by ILM
Signatories:
Assessor; Quality Assurance
Academic Year Structure:
Autumn 1 (6 weeks); Autumn 2 (8 weeks); Spring 1 (6 weeks); Spring 2 (6 weeks); Summer 1 (5 weeks); Summer 2 (7 weeks)
Units:
Unit 01 Understand Enterprise Skills (A/506/6310); Unit 02 Demonstrate Enterprise Skills (F/506/6311)
Thematic Focus:
Enterprise skills; entrepreneurship; planning and reviewing enterprise activities
Type of Document:
Curriculum plan / scheme of work
Assessment Opportunities:
Presentations; paired or group discussion; professional discussion; learner report/written document; written or oral questioning
Learning Outcomes:
Understanding enterprise skills and qualities; investigating local enterprising individuals; planning, participating in and reviewing an enterprise activity
Target Group:
Students
Note:
Year
Author:
Sheng Fan, John Wheeler, David J. Prior, Marianne Negrini, Andrew J. Cross, Travis F. Hager, David L. Goldsby, David Wallis
Note:
Year
Context:
Guide to understanding assistive technology evidence, advice, assessments, and quotes required for obtaining funding for assistive technology under different cost categories.
Year:
2026
Region / City:
Global
Theme:
Science, Atmosphere, Water Cycle
Document Type:
Educational material
Institution:
Not specified
Author:
Not specified
Target Audience:
Students, educators
Period of validity:
Indefinite
Approval Date:
Not specified
Modification Date:
Not specified
Note:
Contextual Description
Note:
Year
Key Concepts:
Physical Geography, Eastern Mediterranean, Arabian Peninsula, Iran, Iraq, Afghanistan, Islam, Israel
Vocabulary:
Tigris River, Euphrates River, Dead Sea, Mesopotamia, Islam, Koran, Mecca, Palestine, Jerusalem, Ottoman Empire, Shia, Sunni
Year:
2012
Region / City:
N/A
Theme:
Dynamic Access Control, Windows Server 2012
Document Type:
White Paper
Organization / Institution:
Microsoft Corporation
Author:
Mike Stephens
Target Audience:
IT professionals, system administrators
Period of Validity:
N/A
Approval Date:
September 2012
Date of Changes:
February 2013
Subject:
Physics and Biology
Topic:
Neurons, Electrical Resistance, and Signal Transmission
Type of document:
Student worksheet
Educational level:
Secondary or introductory undergraduate
Related article:
“Bridging Physics and Biology Using Resistance and Axons” by Joshua M. Dyer
Materials referenced:
Battery, ammeter, voltmeter, resistors (47kΩ, 12kΩ), salted gelatin, Mylar balloon
Simulation referenced:
Resistance in a Wire (PhET Interactive Simulations, University of Colorado Boulder)
Key concepts:
Axon resistance, voltage drop, current, resistivity, demyelination, multiple sclerosis
Biological structures discussed:
Dendrites, cell body, axon, axon hillock, nodes of Ranvier, myelin
Scientific phenomena:
Action potential, graded potential, signal attenuation
Associated disease:
Multiple sclerosis
Activities included:
Circuit construction, measurement, data collection, graphing, modeling, analysis questions
Year:
2020
Region / City:
Georgia
Subject:
Renewable energy procurement program
Document Type:
Regulatory Order
Agency / Organization:
Georgia Public Service Commission
Author:
Georgia Power
Target Audience:
Commercial and Industrial customers
Effective Period:
From 2020 onward
Approval Date:
January 23, 2020
Amendment Date:
N/A
Year:
2025
Region / City:
Illinois, United States
Document Type:
Request for Proposal (RFP)
Issuing Organization:
Ameren Illinois Company (AIC)
Parent Organization:
Ameren Corporation
Implementation Period:
January 1, 2026 – December 31, 2029
Proposal Due Date:
May 20, 2025
Issued Date:
April 16, 2025
Target Audience:
Third-party contractors and energy service providers
Legal Basis:
Illinois Public Utilities Act Section 8-103B
Confidentiality:
Document contains AIC confidential information
Year:
2019
Region / City:
Ontario
Topic:
Electrical Metering Standards
Document Type:
Guide
Organization:
Hydro One Remotes
Author:
Hydro One Remotes
Target Audience:
Customers, consultants, electrical contractors
Period of Validity:
Not specified
Approval Date:
December 14, 2019
Date of Amendments:
Not specified
Note:
Year
Context:
Application form for connecting power generating modules to the electricity distribution network, specifying conditions and requirements for multiple customers sharing power output.
Note:
Year
Theme:
Financial Crime Prevention
Document Type:
Certification Form
Target Audience:
Individuals opening accounts on behalf of legal entities