№ files_lp_3_process_7_074254
Structured focus group script outlining procedures, participant tasks, regulatory notices, and feedback questions for a usability study of the MyPBA online pension benefit access system.
Organization: Pension Benefit Guaranty Corporation (PBGC)
Application: My Pension Benefit Access (MyPBA)
Document Type: Focus Group Scenario and Usability Study Script
Purpose: Evaluation of accuracy and ease of use of the MyPBA application
Regulatory Approval: Office of Management and Budget (OMB Control No. 1212-0066)
OMB Expiration Date: 10/31/2023
Legal Framework: Paperwork Reduction Act; Privacy Act; Freedom of Information Act
Session Duration: Approximately 90 minutes
Target Audience: Individuals not yet receiving pension benefits
Activities Included: Account creation, beneficiary review, pension plan review, estimate request submission, feedback collection
Confidentiality Statement: Responses used solely for PBGC customer service improvement
Website Referenced: pbgc.gov
Price: 8 / 10 USD
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