№ lp_2_1_25513
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This document is a policy and procedural manual outlining the responsibilities and guidelines for State Long-Term Care Ombudsman programs, detailing the role and duties of Ombudsmen in overseeing long-term care facilities.
Year:
2022
Region / City:
United States
Topic:
Long-term care, Ombudsman program, Policy and procedures
Document Type:
Manual
Agency / Organization:
State Long-Term Care Ombudsman Program
Author:
State Ombudsman Office
Target Audience:
Ombudsmen, long-term care facility staff, residents, legal representatives
Period of Validity:
Ongoing
Approval Date:
2022
Date of Changes:
N/A
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Year:
2017
Region / City:
United Kingdom
Topic:
Housing Ombudsman Scheme, Dispute Resolution, Governance
Document Type:
Framework Document
Organization / Institution:
Department for Communities and Local Government (DCLG)
Author:
Housing Ombudsman
Target Audience:
Government officials, social landlords, housing authorities, housing professionals
Period of Validity:
2013-ongoing
Approval Date:
December 2017
Amendment Date:
June 2021
Context:
A government framework document outlining the roles, responsibilities, and accountability of the Housing Ombudsman (THO) in relation to housing complaints and dispute resolution within the UK housing sector.
Year:
2023
Country:
Ireland
Organisation:
Ombudsman for Children’s Office
Document type:
Annual report
Author:
Ombudsman for Children
Ombudsman:
Dr Niall Muldoon
Thematic areas:
children’s rights, public services, education, health, justice, digital environment, migration
Legal basis:
Ombudsman for Children Act
Target population:
children and young people under 18 living in Ireland
Reporting period:
January–December 2023
Publication context:
end of Dáil term
Year:
2017
Region / City:
Ireland
Document Type:
Job Application
Organization:
Ombudsman for Children’s Office (OCO)
Author:
Ombudsman for Children’s Office
Target Audience:
Qualified candidates interested in temporary contract positions
Period of Action:
6th March 2017 – 11 months
Approval Date:
Not specified
Modification Date:
Not specified
Year:
2025
Region / city:
Ireland
Topic:
Job application form
Document type:
Application form
Organization:
Financial Services and Pensions Ombudsman
Author:
Conscia Limited
Target audience:
Job applicants
Start date:
2025-09-03
End date:
2025-09-03
Date of approval:
Not specified
Date of changes:
Not specified
Organization:
Office of the State Long Term Care Ombudsman
State:
North Carolina
Country:
United States
Address:
2101 Mail Service Center, Raleigh, North Carolina 27699-2101
Main Phone:
(919) 855-3400
Fax:
(919) 715-0364
Website:
http://www.ncdhhs.gov/aging/ombud.htm
State Long-Term Care Ombudsman:
Victor Orija
Program Staff:
Kendra Dixon; Renee Kea; Celestine Boney
Document Type:
Government contact directory
Subject:
Long-Term Care Ombudsman Program regional offices and contacts
Geographic Coverage:
Statewide, organized by regions A–R
Regional Agencies:
Area Agencies on Aging and Councils of Governments
Counties Served:
Listed by region
Year:
2022-23
Region / City:
Queensland, Australia
Type of document:
Annual report
Organization:
Energy and Water Ombudsman Queensland
ISSN:
1839-308X
Licensing:
Creative Commons Attribution (CC BY) 4.0 International
Authors / Contributors:
Jane Pires, Energy and Water Ombudsman Queensland
Target audience:
Residential and small business energy and water customers, stakeholders, Queensland Parliament
Period covered:
1 July 2022 – 30 June 2023
Approval date:
2 September 2023
Compliance:
Financial Accountability Act 2009, Financial and Performance Management Standard 2019
Year:
2023
Region / City:
Australia
Topic:
Higher Education, Student Complaints
Document Type:
Webinar Transcript
Organization / Institution:
National Student Ombudsman (NSO)
Authors:
Claire Gough, Zachary Cronau
Target Audience:
University Students, Higher Education Providers
Period of Validity:
Ongoing
Approval Date:
1 February 2023
Date of Changes:
N/A
Year:
2023
Region / City:
UK
Topic:
Damp and Mould Management
Document Type:
Report
Organization / Institution:
Housing Ombudsman
Author:
Housing Ombudsman
Target Audience:
Landlords, Housing Management, Residents
Effective Period:
2023
Approval Date:
30.01.2023
Review Date:
30.06.2023
Year:
2021
Region / City:
Waltham Forest, London
Theme:
Pension Dispute, Gender and Ethnic Discrimination, Employment Rights
Document Type:
Complaint
Institution:
Waltham Forest Council
Author:
Anonymous (former teacher)
Target Audience:
Public, Pensions Ombudsman, Government Agencies
Effective Period:
1996–2005
Approval Date:
N/A
Date of Changes:
N/A
Context:
Case of pension mismanagement and related complaints during employment at Waltham Forest Council.
Year:
2026
Region / City:
Ireland
Theme:
IT Operations, Cybersecurity, Vendor Management, Project Management
Document Type:
Job Application Form
Organization:
Financial Services and Pensions Ombudsman
Author:
Not specified
Target Audience:
Job applicants for the position of Head of IT Operations
Period of Validity:
Until closing date for application (09 February 2026)
Approval Date:
Not specified
Date of Changes:
Not specified
Year:
2021
Region / City:
United Kingdom
Topic:
Legal Services, Consumer Complaints, Ombudsman, Legal Regulation
Document Type:
Consultation Response
Organization:
The Society of Licensed Conveyancers
Author:
The Society of Licensed Conveyancers
Target Audience:
Legal professionals, service providers, Legal Ombudsman, regulators
Period of Validity:
2021/22
Approval Date:
January 2021
Date of Changes:
None
Organisation:
Staff Equality Networks Ltd
Document type:
Newsletter and campaign announcement
Year:
2025
Country:
United Kingdom
Campaign focus:
Proposal for an NHS Employment Ombudsman
Related survey:
2024 NHS Staff Survey
Competition:
Logo Design Competition
Competition opening date:
1 November 2025
Competition closing date:
1 December 2025 at 23:59 (UK time)
Eligibility:
UK residents aged 18 and over
Prize:
£150 cash and official recognition
Founder and Director:
Andrea Knowles
Recognising body mentioned:
Consortium for LGBT+
Themes:
Racism, ableism, homophobia, workplace discrimination, diversity, equity, inclusion and belonging (DEIB), Black History Month 2025
Year:
2026
Organization:
Financial Conduct Authority / Financial Ombudsman Service
Document type:
Application form
Purpose:
Declaration of potential conflicts of interest
Position applied for:
Ombudsman Director
Recipient:
GatenbySanderson
Required actions:
Update and return form as part of application
Signature required:
Yes
Date required:
Upon submission
Year:
2012
Region / City:
Kanpur, Uttar Pradesh, India
Subject:
Electricity Ombudsman Order Non-Compliance
Document Type:
Regulatory Commission Order
Governing Body:
Uttar Pradesh Electricity Regulatory Commission (UPERC)
Petitioner:
Smt. Santosh Dixit
Respondent:
Executive Engineer, Urban Electricity Distribution Division, Kalyanpur, KESCO
Legal Basis:
Section 14 of UPERC (Consumer Grievance Redressal Forum & Electricity Ombudsman) Regulation 2007; Section 142 of the Electricity Act 2003
Hearing Date:
7.8.2012
Notice Date:
31.7.2012
Order Date:
10.9.2012
Context:
Official order from a regulatory commission detailing proceedings initiated due to non-compliance of a previously issued Electricity Ombudsman decision.
Year:
2017
Organization:
United Nations Development Programme (UNDP)
Location:
Belgrade, Serbia
Type of document:
Request for Quotation (RFQ)
Subject:
Translation services for multiple languages including English, Macedonian, BCMS, Romanian, and Russian
Deadline for Submission:
23 March 2017, 17:00 CET
Contract Type:
Long-Term Agreement (LTA) with possibility of extension
Currency:
USD
VAT:
Excluded
Required Documentation:
Company profile, quality certificates, self-declaration, financial statements, CVs and diplomas of translators, methodology for quality assurance
Experience Requirements:
Translators minimum 6 years, quality assurance translators minimum 8 years
Period of Quote Validity:
60 days
Partial Quotes:
Permitted for specified LOTs
Payment Terms:
Within 30 days after approval of completed translation work
Year:
2024
Region / City:
New Mexico
Theme:
Financial Management Services for New Mexicare programs
Document Type:
Request for Proposals (RFP)
Organization / Institution:
Aging & Long-Term Services Department (ALTSD)
Author:
Gary O. Chavez, CPO
Target Audience:
Service providers, contractors, and vendors in the field of financial management
Period of Effectiveness:
1 year with an option to extend for 3 more years
Approval Date:
July 12, 2024
Amendment Date:
None
Year:
2025
Jurisdiction:
Wisconsin
Country:
United States
Document type:
Audit reporting requirements and reporting form
Program:
Managed Long-Term Care
Administering authority:
Department of Health Services, Division of Medicaid Services
Form number:
F-02022
Date of issue:
11/2025
Applicable entities:
Managed Care Organizations (MCOs)
Audit performer:
Independent certified public accountant (CPA) firm
Audit scope:
Claims processing for long-term care, acute, and primary services
Minimum sample size:
70 LTC claims; 85 total claims for FCP and PACE programs
Effective policy reference:
Residential services encounter reporting effective 02/01/2021
Coverage systems referenced:
ForwardHealth, DHS data warehouse
Year:
2025
Region / City:
Massachusetts, Boston
Topic:
Healthcare, Opioid Use Disorder, Long-Term Care
Document Type:
Memorandum
Organization / Institution:
Department of Public Health
Author:
Teryl Smith, RN, MPH
Target Audience:
Long-Term Care Facility Administrators
Period of Validity:
August 14, 2025
Approval Date:
August 14, 2025
Date of Changes:
August 14, 2025
Year:
2026
Region / City:
Pennsylvania, USA
Topic:
Long-term care, Medicaid, provider services
Document Type:
Reference guide / informational resource
Organization / Agency:
Pennsylvania Department of Human Services (DHS), Office of Long-Term Living (OLTL)
Intended Audience:
Healthcare providers, long-term care facilities
Modules:
Introduction to Long-term Care; Provider Responsibilities
Contact Information:
OLTL Provider Call Center, IEB Helpline, PA Link to Aging and Disability Resources
Training Resources:
DHS Provider Trainings, Incident Management and Protective Services Online Training, PROMISe Provider Education and Training
Regulatory References:
MA Bulletin 99-11-05, 55 Pa Code § 52.20, 55 Pa Code § 52.25
Electronic Systems:
Electronic Visit Verification, PA Relay Services