№ files_lp_4_process_3_058193
Job description and person specification outlining responsibilities, operational duties, qualifications, and behavioural expectations for the Service Delivery Coordinator role within the urgent care services of DHU Health Care CIC.
Position: Service Delivery Coordinator
Division: DHU - UEC
Organisation: DHU Health Care CIC
Reporting to: Deputy Operations Manager
Location: LLR / UCD / UCN
Document type: Job description and person specification
Sector: Healthcare services
Functional area: Urgent care service operations
Role purpose: Real-time operational coordination of urgent care service delivery and maintenance of service performance standards
Key responsibilities: Operational shift coordination, staffing allocation, monitoring call volumes, maintaining service standards, incident and risk management, coordination with clinical teams
Operational systems referenced: Adastra, SystmOne, CAS dashboard, SitRep, Datix
Compliance frameworks: Health and Safety policy, Clinical Governance policies, Data Protection Act 2018
Work schedule: In-hours and out-of-hours shifts
Work relationships: DHU staff, primary care trusts, social services, ambulance services, internal and external stakeholders
Travel requirement: Travel to other sites may be required
Training requirements: Mandatory training and development through appraisal and PDP
Qualification requirements: GCSEs including Mathematics and English or equivalent; IT qualification or relevant experience
Key skills: Communication, data analysis, organisational ability, problem solving, confidentiality, record keeping, IT competence
Personal qualities: Team player, reliability, conscientiousness, flexibility, professionalism
Organisational values: CARE values
Equality policy: Commitment to diversity, equality and elimination of discrimination in the workforce
Review status: Subject to periodic review with the job holder
Acknowledgment requirement: Signature confirming understanding and acceptance of responsibilities
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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