№ files_lp_4_process_2_75297
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Structured guide for conducting IVR surveys assessing caller satisfaction and experience with the NCA – Memorial Affairs call center, including paths for completion or opt-out and compliance with federal data collection regulations.
Year:
2023
Organization:
Department of Veterans Affairs, Veterans Experience Office
Region:
United States
Document Type:
Survey Script
Target Audience:
Individuals contacting the National Cemetery Administration call center
Survey Method:
IVR (Interactive Voice Response)
Purpose:
Measure customer experience with call center interactions
Questions:
7 structured rating questions
Survey Timing:
Within one week after initial call
Data Collection Compliance:
Paperwork Reduction Act of 1995, Title 38 USC
Participation:
Voluntary
Response Handling:
Includes options to complete survey or opt out
Follow-up Authorization:
VA database access for service recovery or feedback follow-up
Price: 8 / 10 USD
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The product description is provided for reference. Actual content and formatting may differ slightly.
Year:
2021
Region / City:
United States
Topic:
Health Insurance, Member Verification, Rewards Program
Document Type:
IVR Script
Organization:
Senior Whole Health
Author:
Senior Whole Health Team
Target Audience:
Senior Whole Health Members
Effective Period:
2021
Approval Date:
2021
Modification Date:
Not specified
Organization:
Community Health Plan of Washington
Program Name:
CHPW Cares
Document Type:
Outbound IVR call script
Communication Channel:
Automated outbound phone call (IVR)
Geographic Scope:
Washington State
Year Referenced:
2022
Subject:
Member verification, program activation, activity reporting, and reward redemption
Target Audience:
Health plan members
Contact Phone:
833-237-8925 (TTY: 711)
Opt-out Phone:
1-833-493-0600 (TTY: 711)
Website:
CHPW Cares dot org
Privacy Component:
Year of birth verification
Call Handling:
Transfer to call center when pressing 0
Year:
2023
Region / City:
USA
Topic:
Healthcare, Rewards Program
Document Type:
Script
Organization / Institution:
AvMed
Author:
AvMed
Target Audience:
AvMed Healthyperks Program Members
Validity Period:
2023
Approval Date:
2023
Date of Changes:
N/A
Year:
2013
Country:
USA
Survey Type:
Customer experience survey
Method:
Operator-introduced, IVR
Organization:
J.D. Power and Associates
Target Audience:
Callers to 1-800-FED-INFO
Data Collection Period:
48 hours to 1 week post contact
OMB Control Number:
3090-0278
Estimated Completion Time:
5–7 minutes
Content Focus:
Customer service interaction evaluation
Year:
2013
Region / City:
Long Beach, CA
Topic:
Maintenance and repair of medical equipment
Document Type:
Cooperative Agreement
Agency:
Department of Veterans Affairs
Author:
Not specified
Target Audience:
Contractors, healthcare system providers
Period of Validity:
Not specified
Approval Date:
Not specified
Amendment Date:
Not specified
Year:
2019
Region / City:
Stafford, VA
Subject:
Annual Workplace Evaluations
Document Type:
Request for Information (RFI)
Agency:
Department of Veterans Affairs
Author:
Antionette Collins-Somerville
Target Audience:
Contractors, Service-Disabled Veteran-Owned Small Businesses, Veteran-Owned Small Businesses
Contracting Office:
National Cemetery Administration, Department of Veterans Affairs
Period of Action:
Not specified
Date of Approval:
Not specified
Date of Changes:
Not specified
Year:
2013
Region / City:
Long Beach, CA
Topic:
Medical Equipment Maintenance and Repair
Document Type:
Cooperative Agreement / Contract
Organization:
Department of Veterans Affairs (DVA)
Author:
Department of Veterans Affairs
Target Audience:
Contractors, Vendors, Government Agencies
Period of Performance:
Not specified
Date of Approval:
Not specified
Date of Changes:
Not specified
Year:
2016
Region / City:
Stafford, VA
Topic:
Market Research, Contracting Opportunities
Document Type:
Request for Information (RFI)
Organization / Institution:
Department of Veterans Affairs
Author:
Antionette Collins-Somerville
Target Audience:
Contractors, Vendors
Period of Action:
TBD
Approval Date:
10-17-2016
Amendment Date:
None
Note:
Year
Document Type:
Specification
Target Audience:
Contractors, Engineers
Year:
2026
Region / City:
New Orleans
Topic:
Digital Divide, Information and Communication Technology
Document Type:
Call for Papers
Organization:
Partnership for Progress on the Digital Divide (PPDD)
Author:
Susan Kretchmer
Target Audience:
Researchers, policymakers, practitioners
Period of Action:
Until March 31, 2025
Approval Date:
N/A
Date of Last Revision:
N/A
Year:
2026
Region / City:
New Orleans, Louisiana
Theme:
MOVE/MENTS in Communication
Document Type:
Call for Papers / Conference Announcement
Organization / Institution:
Religious Communication Association
Author:
James W. Vining, Ph.D.
Target Audience:
Scholars, Students, Practitioners in Religious Communication
Start Date:
November 18, 2026
End Date:
November 22, 2026
Submission Deadline:
March 25, 2026
Format:
Individual Papers, Paper Sessions, Panel Discussions, Scholar-to-Scholar Sessions
Awards:
RCA Student Paper of the Year Award, Donald P. Cushman Award
Affiliation:
National Communication Association
Year:
2021
Region / City:
Northern Cancer Alliance
Topic:
Gastrointestinal referral pathway
Document Type:
Medical Referral Guidelines
Organization / Institution:
Northern Cancer Alliance
Author:
Unknown
Target Audience:
Healthcare professionals, primary care providers
Period of Validity:
Ongoing
Approval Date:
1st July 2021
Modification Date:
Not specified
Year:
2018
Region / City:
Eatontown, NJ
Topic:
Digital Mail Handling Services for Veterans Affairs
Document Type:
Request for Information (RFI)
Organization:
Department of Veterans Affairs, Technology Acquisition Center
Author:
Lana Farber, Contract Specialist
Target Audience:
Companies providing COTS mail handling solutions
Effective Period:
Until February 23, 2018
Approval Date:
February 23, 2018
Date of Revisions:
N/A
Year:
2024
Region / City:
Juba, Republic of South Sudan
Topic:
Supply of Non-Food Items and WASH Products
Document Type:
Request for Quotation
Contracting Authority:
Norwegian Church Aid South Sudan Programme
Author:
Taban Charles
Target Audience:
Suppliers of Non-Food Items and WASH Products
Period of Validity:
60 days from closing date
Date of Approval:
29/2/2024
Date of Changes:
N/A
Year:
2026
Region / City:
North of Scotland
Topic:
Healthcare, Cancer Treatment
Document Type:
Job Description
Organization:
NHS Grampian
Author:
NHS Grampian
Target Audience:
Healthcare Professionals, Pharmacists
Period of Validity:
Permanent Contract
Approval Date:
Not Specified
Date of Changes:
Not Specified
Year:
2023
Region / City:
United States
Subject:
Construction, Gypsum Board, Interior and Exterior Finishing
Document Type:
Technical Specification
Organization / Institution:
National Construction Association (NCA)
Author:
NCA Technical Committee
Target Audience:
Contractors, Architects, Engineers
Applicable Standards:
ASTM C11, C475, C840, C954, C1002, C1047, C1177, C1280, C1325, C1396, C1658, D3273
Materials:
Mold and moisture-resistant gypsum boards, glass-mat panels, cementitious backing boards, recycled content panels
Fasteners and Accessories:
Steel screws, corner beads, edge trim, control joints, laminating adhesives
Environmental Requirements:
Biobased material compliance, moisture and mold resistance, sustainable design criteria
Installation Guidelines:
Wall, ceiling, and partition applications, single-ply and two-ply assemblies, high-humidity and wet areas
Finishing Levels:
Level 5 for public areas, Level 2 for utility areas, Level 1 for concealed areas
Repair Procedures:
Patching, replacement, and refinishing per ASTM C840 and fire-resistance requirements
Year:
N/A
Region / city:
United States
Theme:
Contact information for various land management programs
Document type:
Contact list
Organization / institution:
Bureau of Land Management (BLM)
Author:
N/A
Target audience:
BLM employees, land management professionals
Period of validity:
N/A
Approval date:
N/A
Amendment date:
N/A
Note:
Year
Organization:
NCA
Document Type:
Email Template
Audience:
Coaches attending NCA Camp
Purpose:
Pre-camp communication and team preparation
Platform Mentioned:
BAND App
Roles Mentioned:
Head Instructor, Camp Manager, First Aid Staffer
Preparation Tasks:
Team questionnaire completion, app registration
Feedback Reference:
Previous camp feedback integration
Event:
NCA Camp
Year:
2026
Organization:
European Medicines Agency (EMA)
Document Type:
Account Request Form
Target Audience:
NCA Staff
Purpose:
Request access to PSUR Repository
Data Protection Compliance:
Directive 2001/83/EC, Regulation (EC) No 726/2004, Regulation (EC) No 45/2001
Contact Email:
[email protected]
Instructions:
Fill personal and work information, specify account use and user type, agree to ECD policy
Year:
2026
Region / City:
Lowell, Massachusetts
Topic:
Building assessment, architectural evaluation, facility management
Document Type:
Proposal
Organization / Institution:
Lowell Memorial Auditorium
Author:
Not specified
Target Audience:
Architectural and engineering firms, maintenance professionals
Period of validity:
Not specified
Approval Date:
Not specified
Modification Date:
Not specified