№ files_lp_3_process_7_104863
Internal organisational policy setting out definitions, procedures, time frames and oversight mechanisms for managing complaints related to services provided by Windmill Community Gardens Margate.
Organisation: Windmill Community Gardens Margate (WCGM)
Document type: Complaints policy
Subject: Handling of concerns and complaints
Scope: Services provided by WCGM
Applicable to: Service users, agencies, organisations, staff, volunteers, Board of Trustees
Procedure stages: Informal complaint; Formal complaint; Investigation; Appeal
Time frames: 5, 10 and 14 working days depending on stage
Data protection: Personal data processed in accordance with GDPR
Retention period: Complaint files retained for six years after closure
Oversight: Board of Trustees and Management Team
Record keeping: Complaints register maintained and reviewed regularly
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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