№ lp_2_3_14210
Position description outlining the purpose, reporting structure, responsibilities, decision-making authority, relationships, and required qualifications for the Volunteer Coordination Unit (VCU) Coordinator role within The Smith Family’s national volunteering operations.
Position Title: Volunteer Coordination Unit (VCU) Coordinator
Function & Team/Program: Volunteering
Location: Blacktown
Manager’s Position Title: Volunteer Coordination Unit Team Leader
Manager’s Name: Laura Ewen
Date Prepared: 14/01/2022
Prepared By: Laura Ewen
Approved By: Lauren Stocker
Organisation: The Smith Family
Primary Purpose: Oversight of daily activities of VCU volunteers in volunteer registration, screening and matching nationally
Direct Reports: VCU Volunteers – up to 10 per day from a pool of 15–20 (shared between 3 coordinators)
Financial Dimensions: N/A
Major Areas of Responsibility: Volunteer Registration and Screening Coordination (55%); Volunteer Management (35%); Promotion of Volunteering (10%)
Key Internal Relationships: National Volunteering Management Team; Volunteer Engagement Advisors; Data and Reporting Analyst for Volunteering; Systems and Continuous Improvement Specialist; IT/BIS team
Key External Relationships: Prospective volunteers; Referees; Volunteer resource centres; Fit2work; National and State Child Protection regulatory bodies; Corporate Partners
Decision-Making Authority: Work prioritisation; Volunteer suitability determination; Supervision and coaching of VCU volunteers
Qualifications: Tertiary qualification (essential)
Experience Requirements: Administrative and customer service experience; CRM systems; Supervision of volunteers or team members
Competencies: Organisational skills; Communication skills; Data integrity and analysis; Proficiency in MS Office applications
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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