№ files_lp_3_process_7_072298
Customer migration guidance outlining technical, administrative, and application-specific requirements for the transition from the IPVS telecommunications platform to the ICtalk3 service, including firewall configuration, portal access changes, voicemail and call recording limitations, and user responsibilities before and after migration.
Service transition: Migration from IPVS to ICtalk3
Affected service: IPVS
New platform: ICtalk3
Document type: Customer migration guidance
Subject: Pre- and post-migration requirements and configuration changes
Applications referenced: Business Portal, Voicemail, Call Recording, Reception Console, Wallboard, Skype for Business
Access change: Business Portal URL updated to https://portal.yourwhc.co.uk/businessportal/
Firewall documentation: Firewall and Security Guide (https://kb.ic.uk/article/69/firewall-security-guide-244.html
Note: )
Administrator documentation: Business Portal Company Administrator Guide (https://kb.ic.uk/article/68/business-portal-company-administrator-guide-236.html
End user documentation: Business Portal End User Guide (https://kb.ic.uk/article/68/business-portal-end-user-guide-235.html
Voicemail documentation: Accessing Voicemail; Creating a Personal Greeting
Call recording access URL: https://callrecorder.yourservices.co.uk/callrecorder
License terms: 30 day voice recording license with 100Mb storage per site
Scope: Company administrators, end users, voicemail users, call recording users, application users
Data migration limitations: Voicemail recordings and call recordings not transferable due to encryption
Pre-migration requirements: Firewall configuration, device connection, user communication, voicemail forwarding
Post-migration requirements: Application download, voicemail greeting re-recording, call recording reconfiguration
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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