№ files_lp_3_process_9_38405
Organisational role profile outlining responsibilities, reporting lines, required competencies and values for the End of Tenancy Administrator position within a social housing provider.
Organisation: Yorkshire Housing
Job Title: End of Tenancy Administrator
Reports to: New Customer Manager
Business Area: Customer Service Delivery
Contract Type: Agile-Homeworking
Leadership Responsibility: No
Budget Holder: No
Job Purpose: Coordination of the end of tenancy process to ensure a positive and professional experience for customers leaving a Yorkshire Housing home
Key Responsibilities: Customer communication; case management; coordination with internal teams; liaison with statutory agencies; performance reporting; management of digital access points and messaging services
Internal Stakeholders: End of Tenancy Advisors; Empty Homes Team; Income Team; New Customer Team; Repairs Team; Tenancy Enforcement; Tenancy Management; Property Marketing Team
External Stakeholders: Local Authorities; Social Services; Energy Suppliers; Homelessness Teams; Domestic Violence Services; Probation Services
Required Skills: Customer communication; organisational skills; workload prioritisation; IT and social media proficiency; attention to detail; numerical accuracy
Desirable Experience: Lettings within Social Housing; handling difficult conversations
Values Framework: Create trust; Be curious; Make it happen; Achieve impact; Have fun
Equality and Inclusion: Commitment to equality, diversity and inclusivity in service delivery
Health and Safety: Compliance with organisational policies and required training
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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