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Under general supervision, operates 911 dispatch console to receive emergency calls and dispatch emergency personnel.
Note:
Year
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Course Number:
AOJ 158
Course Title:
Public Safety Dispatcher
Semester Units:
7
Semester Hours:
7 hours lecture: 112-126 hours, 0.5 hour lab: 8-9 hours, 224-252 outside-of-class hours, 344-387 total hours
Prerequisites:
None
Corequisite:
None
Recommended Preparation:
None
Catalog Description:
Methods and operation of law enforcement and public safety communications. The course will include federal communications regulations, data retrieval systems and applications in communications. Students will analyze data to determine priorities for making decisions under stress. This course is offered on a Pass / No Pass basis only.
Note:
Course Objectives
Instructional Facilities:
Standard classroom with multimedia technology, Computer lab.
Special Materials Required of Student:
Electronic storage media.
Course Content:
The role of the dispatcher, Legal aspects of emergency dispatching, Telephone procedures, Radio procedures, Stress and wellness management, Automated information systems, Mechanics of radio broadcasting, Job application procedures, Professional orientation and ethics, Criminal justice system, Introduction to law, Workplace communications, Telephone technology and procedures, Missing persons, Domestic violence, Cultural diversity, hate crimes, gang awareness, mental health, and community policing, Child, elder and dependent adult abuse, Law enforcement telecommunications, Radio technology and procedures, Resource and referral services, Critical incidents.
Method of Instruction:
Lecture, Demonstration and application of emergency call documentation.
Methods of Evaluating Student Performance:
Attendance (POST requirement), Classroom participation in hands-on activities, Quizzes, written exams–midterm/final.
Outside Class Assignments:
Outside reading assignments from the textbook and supplementary workbooks. Practice typing mock incidents and scenarios to increase typing speed and improve writing. It is recommended that the student spend one 4-hour shift with an emergency dispatch agency.
Texts:
Required Text(s): Lotero, Melissa Emergency Dispatch Operator Workbook, 2018 ed. Self-Published.
Supplementary texts and workbooks:
None.
Addendum:
Student Learning Outcomes: Upon completion of this course, students will be able to recall radio codes, identify capabilities of electronic and micro-processing equipment, and perform proper telephone interview techniques for accurate information collection.
Date approved by Governing Board:
December 13, 2019
Year:
2025
Region / City:
New York
Topic:
Public Safety, Emergency Dispatch
Document Type:
Job Announcement
Organization / Institution:
Police Department
Author:
Unknown
Target Audience:
Job Seekers
Effective Period:
Open Until Filled
Approval Date:
August 7, 2025
Date of Changes:
None
Document Type:
Technical Specifications
Attachment:
C
Organization:
Alabama 911 Board
Program:
Alabama Next Generation 911 Network (ANGEN)
System:
Emergency Services IP Network (ESInet)
Standard Adopted:
NENA Standard for NG911 GIS Data Model (NENA-STA-006.2-2022)
Geographic Scope:
State of Alabama
Emergency Communication Districts:
85
Public Safety Answering Points:
106
Primary Components:
GIS Data Validation and Remediation; GIS Database Administration; Statewide GIS System Implementation
Related Functions:
Emergency Call Routing Function (ECRF); Location Validation Function (LVF); Location Information System (LIS)
Legacy Systems Referenced:
ALI; MSAG
Project Timeline:
Begins upon RFP award and runs through the contract period
Subject Matter:
NG911 GIS data management, validation, routing, and statewide boundary coordination
Date:
December 14, 2023
Time:
1:00 p.m.
Location:
State 911 Department, 151 Campanelli Drive, Suite A, Middleborough, MA 02346
Type of Document:
Meeting Minutes
Governing Body:
State 911 Commission
Organizing Department:
State 911 Department
Chair:
Kerry Collins
Vice-Chair:
Stephan Hooke
Executive Director:
Frank Pozniak
Agenda Items:
Call to Order and Introductions; Approval of October 5, 2023 Meeting Minutes; Update on Surcharge Petition Filed with the Department of Telecommunications and Cable; Request for Commission Approval of FY 2025 Development Grant Guidelines; Update on Next Generation 9-1-1
Surcharge Decision:
Department of Telecommunications and Cable Order dated November 30, 2023, maintaining $1.50 monthly 9-1-1 surcharge through December 31, 2028
Fiscal Reference:
FY 2025 Development Grant Guidelines
Systems Referenced:
Next Generation 9-1-1 (NG911); Massachusetts Emergency Services IP Network (ESInet)
Data Centers Referenced:
Northborough; Andover
Public Hearing Date:
October 18, 2023
Petition Filing Date:
September 1, 2023 (DTC 23-3)
Year:
2016
Month:
January
Docket Number:
PS Docket No. 14-174
FCC Number:
FCC 15-98
Issuing Authority:
Federal Communications Commission
Related Organization:
Federal Communications Commission
Subject:
Backup power obligations and consumer disclosures for 911 services
Legal Basis:
Sections 1, 4(i), and 251(e)(3) of the Communications Act of 1934, as amended (47 U.S.C. 151, 154(i), 251(e)(3)); Section 101 of the NET 911 Improvement Act of 2008; Section 106 of the Twenty-First Century Communications and Video Accessibility Act of 2010
Affected Parties:
Providers of facilities-based fixed, residential voice services that are not line-powered
Regulatory Action:
Creation of new section 12.5 of the Commission’s rules
Information Collection Approval:
Office of Management and Budget approval sought
Purpose:
Disclosure of backup power information to subscribers at point of sale and annually thereafter
Geographic Scope:
United States
Type of Document:
Regulatory supporting statement
Year:
Not specified
Region / City:
Not specified
Topic:
Bid Proposal Format
Document Type:
Request for Proposal (RFP)
Author:
Not specified
Target Audience:
Proposers
Period of Validity:
Not specified
Approval Date:
Not specified
Date of Changes:
Not specified
Context:
A template for submitting a bid proposal for the Kitsap 911 Microwave Radio System project.
Year:
2019
Region / City:
Bremerton
Topic:
Audit results, facility contracts, staffing, technical projects
Document Type:
Meeting minutes
Agency / Organization:
Kitsap 911
Author:
N/A
Target Audience:
Board of Directors, Executive Committee, Staff
Period of Activity:
October 9, 2019
Date of Approval:
October 9, 2019
Date of Changes:
N/A
Note:
Phone numbers for various emergency contacts at Ketchum Health and MBKU.
Year:
2026
Region / City:
Fullerton
Subject:
Emergency Contact List
Document Type:
Contact Information
Organization / Institution:
Ketchum Health / MBKU
Author:
N/A
Target Audience:
Ketchum Health employees and campus residents
Effective Period:
N/A
Approval Date:
N/A
Modification Date:
N/A
Year:
2025
Region / City:
Commonwealth of Massachusetts
Theme:
Emergency services, training grants
Document Type:
Guidelines
Organization:
State 911 Department
Author:
Maura T. Healey, Terrence M. Reidy, Frank Pozniak
Target Audience:
Eligible entities for grant application
Validity Period:
Fiscal Year 2025 (July 1, 2024 - June 30, 2025)
Approval Date:
N/A
Modification Date:
N/A
Year:
2025
Region / City:
United Kingdom
Topic:
Job Vacancy, Research Administrator
Document Type:
Job Description
Organization:
Union of Shop, Distributive and Allied Workers
Author:
Brendan Duggan, Executive & Administration Officer
Target Audience:
Job Applicants
Start Date:
2025-04-10
End Date:
2025-05-07
Date of Approval:
2025-04-10
Date of Modifications:
None
Year:
2013
Date:
25 Elul 5773 / August 31, 2013
Volume / Issue:
Volume 4, Issue 52
Author:
Yerachmiel Tilles
Editor:
Yerachmiel Tilles
Publisher / Organization:
Ascent of Safed / KabbalaOnline.com
Religious Tradition:
Jewish / Chassidic
Target Audience:
General readership interested in Jewish stories and reflections
Subjects:
Chassidic teachings, repentance, Jewish holidays, personal faith, 9/11 survival
Document Type:
Newsletter article / Religious storytelling
Source Material:
Adapted from lchaimweekly.org (#985)
Year:
2025
Location:
Honolulu, Hawaii, USA
Type of Document:
Meeting Minutes
Organ/Agency:
State of Hawaii 911 Board
Author:
Board Secretary / Recording Staff
Attendees:
Board members, staff, and guests
Topics:
Public Safety Answering Points, NG911 Implementation, Recruitment and Personnel Updates, Technical and Legislative Updates
Meeting Format:
Hybrid (Virtual and Physical)
Next Meetings:
September 11, 2025; October 9, 2025
Meeting Duration:
9:00 am – 12:00 pm
Public Access:
Available via YouTube
Topic:
Emergency notification system
Document type:
Public information notice
Organization:
Judge’s Office; Sheriff’s Department
Program name:
Reverse 911
Purpose:
Enrollment in automated emergency phone notification list
Contact phone (Judge’s Office):
345-2421
Contact phone (Sheriff’s Department):
345-2525
Required action:
Provide phone number to be added to call list
Notification subjects:
Bad weather; important public messages; urgent events
Year:
2017
Region / city:
Iowa
Subject:
Network engineering for NG 911
Document type:
Request for Proposals (RFP)
Organization / institution:
Iowa Department of Administrative Services, Iowa Department of Homeland Security
Author:
Steve Oberbroeckling
Target audience:
Contractors and service providers
Effective period:
One year, with three possible extensions
Approval date:
23 June 2017
Amendment date:
04 August 2017
Year:
2026
Region:
West Virginia, United States
Subject:
Emergency communication services and 911 fee modernization
Document type:
Legislative bill
Legislative body:
West Virginia Legislature
Authors:
Delegates Hornby, Akers, Clark, Mallow, Miller, Willis, Hott, Holstein, Green, Hanshaw
Committee referral:
Judiciary Committee
Effective date:
July 1, 2006 (for prior 911 fee regulations)
Scope:
County-level emergency telephone systems and fee structures
Fee application:
Landline, local exchange, and VoIP service users
Standards covered:
Emergency communications center operations, equipment, personnel training, and alarm systems
Oversight:
Public Service Commission and State Auditors office
One-sentence description:
Legislative bill detailing the establishment, standards, and fee structures for enhanced county emergency telephone systems including VoIP users, training, and alarm systems.
Year:
2024
Location:
Honolulu, Hawaii, USA
Subject:
911 Board Joint Committee and Board Meeting
Document Type:
Meeting Minutes
Organization:
State of Hawaii Department of Accounting and General Services
Author:
Board Secretary / Recording Staff
Attendees:
Members of Communications, Technical, and Finance Committees; Staff and Guests
Meeting Format:
Hybrid (Virtual and Physical Location)
Key Topics:
Independent audit reports FY 2022-2023 and FY 2023-2024, system outage report, committee updates
Decisions Made:
Approval of previous meeting minutes, audit report acknowledgment
Follow-up Actions:
Implementation of corrective actions for internal controls, software patch deployment for 911 outage
Year:
2001
Region / City:
New York City, USA
Theme:
History, Reconstruction, Terrorist Attacks
Document Type:
Timeline
Institution:
World Trade Center
Author:
Mary Grace Price
Target Audience:
General Public
Period of Action:
1973 - 2016
Approval Date:
Not provided
Change Date:
Not provided
Year:
2022
Region / City:
East Sussex
Subject:
Family Support, Early Help
Document Type:
Job Description
Organization / Institution:
East Sussex County Council
Author:
Fay Mitchell
Target Audience:
Job Applicants
Effective Period:
N/A
Approval Date:
September 2022
Amendment Date:
N/A
Year:
2022
Region / City:
East Sussex
Subject:
Family Support Services
Document Type:
Job Description
Organization:
East Sussex County Council
Author:
Not specified
Target Audience:
Job applicants, professionals in child services
Effective Period:
Ongoing
Approval Date:
September 2022
Date of Amendments:
Not specified
Grade:
Single Status 7
Responsible to:
Senior Early Help Keyworker
Note:
Job Title
Date created/amended:
January 2023
Name of person created/amended document:
Fay Mitchell
Job Evaluation Reference:
12859