№ files_lp_3_process_9_45551
File format: docx Character count: 3361 File size: 25 KB
Federal administrative request outlining the structure, purpose, methodology, respondent burden, and certification requirements for a voluntary web-based customer feedback survey targeting Spanish-speaking users of the DEEOIC website.
Year: 2023
Agency: Division of Energy Employees Occupational Illness Compensation (DEEOIC)
OMB Control Number: 1225-0093
Regulatory Framework: OMB Circular A-11, Section 280
Type of Document: Request for Approval for Information Collection
Type of Activity: Customer Feedback Survey
Mode of Collection: Web-based popup survey
Target Respondents: Claimants and Spanish-speaking online users of DEEOIC webpages
Number of Respondents: 300
Estimated Participation Time: 5 minutes
Total Burden Hours: 25
Incentive Provided: No
Survey Content: 9 questions including Likert scale, multiple choice, and open-ended comment
Launch Period: Third quarter of 2023
Data Use: Program management and service improvement
PII Collection: Limited and not retained
Data Release Conditions: Aggregated data may be released on performance.gov in coordination with OMB
Certification Signatory: Allison Spencer
Expiration Date: 02/29/2024
Price: 8 / 10 USD
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Request for Approval under the “Generic Clearance for Improving Customer Experience: OMB Circular A-11, Section 280 Implementation” (OMB Control Number: 0960-0818)
Year: 2026
Region / City: United States
Topic: Customer Feedback Survey
Document Type: Survey
Organization: Social Security Administration (SSA)
Author: Joseph R. Boggs
Target Audience: SSA users who interact with the BSO portal
Period of Effect: Ongoing
Approval Date: N/A
Modification Date: N/A
Request for Approval under the “Generic Clearance for Improving Customer Experience: OMB Circular A-11, Section 280 Implementation” (OMB Control Number: 0412-0609)
Year: 2023
Region / City: USA
Topic: Cybersecurity training feedback
Document Type: Survey
Agency / Institution: USAID
Author: USAID
Target Audience: USAID staff
Period of Validity: Indefinite
Approval Date: 2023-03-01
Amendment Date: N/A
Request for Approval under the “Generic Clearance for Improving Customer Experience: OMB Circular A-11, Section 280 Implementation”
Note: Year
Topic: Customer Experience Improvement
Document Type: Request for Approval
Target Audience: Federal agencies and departments
Certification: Voluntary collection, low burden, non-controversial
Incentives: None
Survey Method: Web-based, telephone, in-person, mail
Respondents: Individuals, Federal Government
OMB Control Number: 0990-xxxx
Expiration Date: XX/XX/XXXX
Request for Approval under the “Generic Clearance for Improving Customer Experience: OMB Circular A-11, Section 280 Implementation” (OMB Control Number: 2501-0001)
Year: 2023
Region / City: Atlanta
Subject: Customer feedback survey
Document Type: Survey
Agency / Institution: U.S. Department of Housing and Urban Development (HUD)
Author: Shimu Anjir, CX Strategist
Target Audience: HUD clients
Period of Activity: October 2023 – December 2023
Approval Date: Not specified
Date of Changes: Not specified
Topics: DEEOIC 1225-0093 A-11