№ lp_1_2_09580
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File size: 490 KB
This document outlines the procedures for managing consumer feedback at Canberra Health Services (CHS), detailing the steps for capturing, distributing, and responding to feedback, as well as the actions for addressing complaints, compliments, and comments from consumers.
Year:
2023
Region / City:
Canberra
Topic:
Healthcare, Consumer Feedback
Document Type:
Procedure
Organization / Institution:
Canberra Health Services
Author:
Canberra Health Services
Target Audience:
Healthcare staff, consumers, and relevant stakeholders
Effective Period:
Not specified
Approval Date:
Not specified
Amendment Date:
Not specified
Note:
Context
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Year:
2025
Document code:
CHS25/008
Country:
Australia
Region:
Australian Capital Territory
Subject:
Advance Care Planning
Document type:
Guideline
Issuing organisation:
Canberra Health Services
Target audience:
CHS Network staff
Population:
Adults aged 18 years and over
Care setting:
Inpatient, outpatient, and community health services
Legal framework:
Powers of Attorney Act 2006 and relevant state and territory legislation
Related systems:
Digital Health Record
Focus areas:
End-of-life care, substitute decision-making, culturally diverse populations, disability, elder abuse
Scope:
All Canberra Health Services Network facilities and services
Year:
2021
Region / City:
Canberra
Topic:
Medication Safety
Document Type:
Policy Statement
Organization / Institution:
Canberra Health Services
Author:
Not specified
Target Audience:
CHS staff, including employees, contractors, volunteers, and students
Effective Period:
Indefinite
Approval Date:
12/05/2021
Amendment Date:
12/05/2021
Year:
2022
Region / City:
Canberra
Topic:
Child Protection, Employment-based Child Protection Measures
Document Type:
Policy
Organization / Institution:
Canberra Health Services
Author:
Canberra Health Services Policy Team
Target Audience:
CHS Network Employees and Contractors
Period of Application:
Ongoing
Approval Date:
03 June 2022
Amendment Date:
17/01/2024
Date of Last Update:
11/04/2024
Organization:
Canberra Health Services
Type of document:
Clinical guideline
Topic:
Developmental Dysplasia of the Hip
Clinical setting:
Centenary Hospital for Women and Children; Maternal and Child Health (MACH)
Target audience:
Medical officers; nurses; midwives; maternal and child health nurses; physiotherapists; students
Population:
Newborns, infants, and young children
Condition incidence:
1:1000 live births
Assessment methods:
Clinical examination; hip ultrasound; AP pelvic X-ray
Screening timeframe:
Birth to walking age
Risk factors addressed:
Breech or non-vertex presentation; family history; neuromuscular disease; foot deformities
Management approaches:
Surveillance; imaging; Pavlik harness; referral to orthopaedic surgery
Attachments included:
Screening examinations; assessment flowcharts; consumer and physiotherapy handouts
Note:
Year
Document Type:
Procedure
Organization / Institution:
Canberra Health Services
Organisation:
Canberra Health Services
Facility:
North Canberra Hospital (NCH); Clare Holland House (CHH)
Document type:
Clinical procedure
Topic:
Falls risk minimisation and management
Clinical setting:
Inpatient hospital care
Scope:
All admitted patients at NCH and CHH
Target audience:
Medical officers; nursing and midwifery staff; allied health professionals; support service staff
Jurisdiction:
Australian Capital Territory, Australia
Related areas:
Patient safety; risk management; inpatient care
Includes:
Risk screening and assessment; prevention interventions; post-fall management; equipment use; staff and patient education; incident reporting; attachments and tools
Year:
2016
Region / City:
Canberra
Topic:
Mental health, use of force, secure facilities
Document Type:
Procedure
Institution:
Canberra Health Services
Author:
Not specified
Target Audience:
Authorised Health Practitioners, Delegated Officers
Period of validity:
Not specified
Approval Date:
Not specified
Amendment Date:
Not specified
Note:
Year
Subject:
Blood Borne Virus Testing, HIV, Hepatitis B, Hepatitis C
Document Type:
Procedure
Organization / Institution:
Canberra Health Services
Target Audience:
Medical Officers, nurses, midwives, students under supervision
Year:
2023
Region / city:
Canberra
Topic:
Healthcare, Peritoneal Dialysis
Document Type:
Clinical Procedure
Organization / institution:
Canberra Health Services
Author:
Not specified
Target audience:
Healthcare staff, including Registered and Enrolled Nurses, Medical Officers, Consultants, Nephrology Advance Trainee Registrar (ATR), Students under direct supervision
Period of validity:
Not specified
Approval date:
Not specified
Date of amendments:
Not specified
Year:
2024
Region / City:
Canberra, Australia
Topic:
Paediatric Diabetes Care
Document Type:
Clinical Guideline
Organization:
Canberra Health Services, Paediatric Endocrinology & Diabetes Service (PEDS)
Target Audience:
Paediatric endocrinologists, medical officers, ward nursing staff, diabetes educators
Age Group:
Children and adolescents 0–16 years
Scope:
Inpatient management of newly diagnosed Type 1 Diabetes Mellitus
Exclusions:
Diabetic Ketoacidosis management, Type 2 Diabetes, Cystic Fibrosis Related Diabetes, pre-existing T1DM, outpatient management
Note:
Year
Region / City:
Canberra
Subject:
Female Genital Cutting (FGC), Clinical Guidelines, Healthcare
Document Type:
Clinical Guideline
Organization / Institution:
Canberra Health Services
Target Audience:
Healthcare staff (medical officers, nurse practitioners, registered nurses, midwives, allied health, students)
Contextual Description:
Clinical guideline outlining the management and prevention of female genital cutting (FGC) for healthcare providers at Canberra Health Services.
Year:
2023
Region / City:
Canberra, Australia
Topic:
Paediatric intravenous extravasation management
Document Type:
Guideline
Organization:
Canberra Health Services
Author:
Expert clinical reference groups
Target Audience:
Clinicians in paediatric care
Period of validity:
Ongoing
Approval Date:
7 December 2023
Amendment Date:
26 August 2024
Year:
2023
Region / City:
Canberra
Topic:
Diabetes management, exercise therapy
Document Type:
Procedure
Institution:
Canberra Health Services
Author:
Not specified
Target Audience:
Clinicians, healthcare professionals
Period of Validity:
Indefinite
Approval Date:
Not specified
Date of Changes:
Not specified
Year:
2023
Region / City:
Canberra
Topic:
Chest Wall Trauma Management
Document Type:
Guideline
Author:
Canberra Health Services
Target Audience:
Medical Officers, Nurses, Physiotherapists, Medical, Nursing and Physiotherapy Students
Period of Validity:
Indefinite
Approval Date:
Not specified
Date of Changes:
Not specified
Year:
2017
Region / city:
Australia
Topic:
Competition and Consumer Law
Document Type:
Act of Parliament
Organization / Institution:
Australian Government
Author:
Australian Government
Target Audience:
Legal professionals, policymakers, and businesses
Period of validity:
Ongoing
Date of approval:
31 October 2017
Date of amendments:
Act No. 116, 2017
Contextual Description:
Compilation of the Competition and Consumer Act 2010 incorporating amendments up to 31 October 2017, providing the legal framework for competition and consumer protection in Australia.
Note:
Year
Region / City:
New England Area
Topic:
Financial Education, Credit Counseling, Debt Management, Housing Counseling
Document Type:
Educational Workshop/Online Webinar
Organization:
American Consumer Credit Counseling (ACCC)
Target Audience:
General public, individuals seeking financial education or counseling
Year:
2022
Region / city:
Massachusetts
Topic:
Assisted Living
Document Type:
Guide
Organization:
Executive Office of Aging & Independence
Author:
Executive Office of Aging & Independence
Target Audience:
Consumers considering assisted living
Period of Validity:
Not specified
Approval Date:
Not specified
Date of Changes:
Not specified
Year:
Not specified
Region / City:
District of Columbia
Topic:
Mental Health Services
Document Type:
Form
Organization / Institution:
Government of the District of Columbia, Department of Behavioral Health
Author:
Not specified
Target Audience:
Adults seeking Mental Health Rehabilitation Services
Effective Period:
Not specified
Approval Date:
Not specified
Modification Date:
Not specified
Year:
2020
Region / City:
Queensland
Topic:
Health care, Maternity and Neonatal care
Document Type:
Application Form
Organization / Institution:
Queensland Clinical Guidelines
Author:
Queensland Clinical Guidelines
Target Audience:
Consumers, carers, health professionals
Period of Validity:
N/A
Approval Date:
N/A
Date of Changes:
N/A