№ files_lp_4_process_3_135174
Structured research protocol outlining moderator instructions and participant questions used in a usability study evaluating the identity verification and login workflow for trademark owners within USPTO trademark filing systems.
Year: 2021
Date: March 29, 2021
Version: 1.0
Country: United States
Institution: United States Patent and Trademark Office (USPTO)
Department: USPTO Design Team
Authors: Janette Shew; Malica Fleming
Subject: Trademark filing account identity verification
Document Type: Usability study script
System / Platform: TEAS; myUSPTO; ID.me
Audience: Trademark owners participating in usability testing
Purpose: Evaluation of identity verification workflow for trademark filing accounts
Process Covered: Account login, identity verification, ID.me authentication, two-factor authentication, document verification, referee verification session
Estimated Session Duration: Approximately 30–40 minutes
Related Service: USPTO trademark electronic filing systems
Price: 8 / 10 USD
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