№ files_lp_3_process_7_064046
File format: docx Character count: 17645 File size: 38 KB
Primary source document consisting of a federal consent form and structured usability testing scenarios outlining procedures and evaluation criteria for participant feedback on the USA.gov website prior to launch.
Year: 2016
Country: United States
Agency: U.S. General Services Administration
Website: USA.gov
Document Type: Consent form and usability testing protocol
OMB Control Number: 3090-0297
Expiration Date: 06/30/2016
Legal Basis: Paperwork Reduction Act of 1995 (44 U.S.C. § 3507)
Purpose: Collection of participant feedback for website evaluation and improvement
Data Collection Methods: Audio recording, video recording, interaction tracking
Estimated Time Burden: One hour session; one minute to read and answer required questions
Contact Address: General Services Administration, Regulatory Secretariat (MVCB), 1800 F Street, NW, Washington, DC 20405
Intended Participants: Usability test participants providing feedback on USA.gov
Topics Covered: Homepage impressions, feature navigation, mortgage assistance search, app downloads, language switching, email sign-up, social media access, contact information, search functionality
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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The product description is provided for reference. Actual content and formatting may differ slightly.
J.D. Power and Associates 2013 USA.GOV Operator Introduced IVR Survey Questionnaire
Year: 2013
Country: USA
Survey Type: Customer experience survey
Method: Operator-introduced, IVR
Organization: J.D. Power and Associates
Target Audience: Callers to 1-800-FED-INFO
Data Collection Period: 48 hours to 1 week post contact
OMB Control Number: 3090-0278
Estimated Completion Time: 5–7 minutes
Content Focus: Customer service interaction evaluation
Topics: 3090-0297 06302016 USAgov