№ files_lp_3_process_7_051252
Formal organisational job description outlining duties, responsibilities, safeguarding obligations and eligibility criteria for a frontline Duty Worker post within a community-based domestic abuse support service.
Organisation: PAC – Positive Action in the Community
Project: Be Free
Job Title: Duty Worker
Grade: Scale 2, SCP 3
Responsible to: Domestic Abuse Team Leader
Responsible for: None
Document Type: Job Description and Person Specification
Service Area: Domestic Abuse Support Services
Main Objectives: Provision of frontline support to victims of Domestic Abuse and processing of new referrals
Key Duties: Referral management, risk assessment, safety planning, advocacy, administration, health and safety compliance
Administrative Responsibilities: Case record management, monitoring and reporting, data protection compliance
Health and Safety Duties: Compliance with legislation, risk assessments, reporting concerns
Financial Responsibilities: Petty cash handling, authorised purchasing of safety measures
Working Relationships: Internal team members, external agencies, service users, wider community
Additional Requirements: Flexible working, supervision, training, safeguarding compliance
Essential Criteria: Experience supporting people in need, understanding of Domestic Abuse, risk management knowledge, communication skills, confidentiality awareness, computer literacy
Desirable Criteria: Relevant qualifications in Health & Social Care or related fields, knowledge of local and national services, understanding of child and vulnerable adult protection procedures
Safeguarding Requirement: Enhanced disclosure and barring service check
Target Group: Victims and survivors of Domestic Abuse, including children and vulnerable adults
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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