№ files_lp_4_process_3_127168
Open competitive tender announcement detailing requirements, deadlines, evaluation criteria, and necessary documentation for IT vendors to provide monitoring and incident management services for Credo Bank’s digital platforms.
Year: 2025
Organization / Institution: JSC Credo Bank
Document Type: Tender Announcement
Region: Georgia
Target Audience: Qualified IT service vendors
Tender Announcement Date: January 13, 2025
Tender Completion Date: January 24, 2025
Scope of Services: Systems Monitoring, Incident Management, Synthetic Monitoring for digital banking services
Service Requirements: 24/7 monitoring and incident response, ITIL-aligned processes, SLA compliance
Tools and Technologies: Dynatrace, Zabbix, Prometheus, Grafana, AppDynamics, DataDog (optional)
Proposal Requirements: Company profile, solution overview, integration strategy, SLA and support, pricing, security and compliance
Evaluation Criteria: Technical capability, experience, service levels, cost-effectiveness, support and training
Contact Persons: Teo Mujrishvili (Procurement Officer), Igor Semenenko (Head of Application Support and DevOps Unit)
Submission Deadline: January 24, 2025 – 5:00 PM
Note: Document Type Official tender source
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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