№ lp_1_29465
File format: docx Character count: 19835 File size: 53 KB
Government directive–based technical requirements defining readiness, reliability, downtime, cost metrics, and reporting obligations for contractor-supported systems under after-warranty sustainment.
Organization: U.S. Customs and Border Protection
Directive: Cost-Wise Readiness (CWR) Directive 5225-03
Subject: System readiness, sustainment, and performance metrics
Document type: Technical and contractual requirements specification
Scope: After-warranty maintenance, repair, and logistic support
Key metrics: Materiel Availability, Materiel Reliability, Mean Downtime, Total Ownership Cost
Minimum availability requirement (systems): ≥ 95%
Minimum availability requirement (software/IT): ≥ 98%
Minimum reliability requirement: MTBF ≥ 1,000 hours
Maximum mean downtime: ≤ 24 hours
Reporting frequency: Monthly
Intended audience: Contractors providing system sustainment services
Lifecycle coverage: From placement into operational service through end of service life
Source type: Government directive-based performance requirements for contractor sustainment obligations
Price: 8 / 10 USD
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