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Operators of online undertakings in Canada must submit Form 158 to register their online services with the CRTC, unless exempted, detailing all required information for regulatory compliance.
Note:
Year
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Course Number:
AOJ 158
Course Title:
Public Safety Dispatcher
Semester Units:
7
Semester Hours:
7 hours lecture: 112-126 hours, 0.5 hour lab: 8-9 hours, 224-252 outside-of-class hours, 344-387 total hours
Prerequisites:
None
Corequisite:
None
Recommended Preparation:
None
Catalog Description:
Methods and operation of law enforcement and public safety communications. The course will include federal communications regulations, data retrieval systems and applications in communications. Students will analyze data to determine priorities for making decisions under stress. This course is offered on a Pass / No Pass basis only.
Note:
Course Objectives
Instructional Facilities:
Standard classroom with multimedia technology, Computer lab.
Special Materials Required of Student:
Electronic storage media.
Course Content:
The role of the dispatcher, Legal aspects of emergency dispatching, Telephone procedures, Radio procedures, Stress and wellness management, Automated information systems, Mechanics of radio broadcasting, Job application procedures, Professional orientation and ethics, Criminal justice system, Introduction to law, Workplace communications, Telephone technology and procedures, Missing persons, Domestic violence, Cultural diversity, hate crimes, gang awareness, mental health, and community policing, Child, elder and dependent adult abuse, Law enforcement telecommunications, Radio technology and procedures, Resource and referral services, Critical incidents.
Method of Instruction:
Lecture, Demonstration and application of emergency call documentation.
Methods of Evaluating Student Performance:
Attendance (POST requirement), Classroom participation in hands-on activities, Quizzes, written exams–midterm/final.
Outside Class Assignments:
Outside reading assignments from the textbook and supplementary workbooks. Practice typing mock incidents and scenarios to increase typing speed and improve writing. It is recommended that the student spend one 4-hour shift with an emergency dispatch agency.
Texts:
Required Text(s): Lotero, Melissa Emergency Dispatch Operator Workbook, 2018 ed. Self-Published.
Supplementary texts and workbooks:
None.
Addendum:
Student Learning Outcomes: Upon completion of this course, students will be able to recall radio codes, identify capabilities of electronic and micro-processing equipment, and perform proper telephone interview techniques for accurate information collection.
Date approved by Governing Board:
December 13, 2019
Year:
2026
Region / city:
Geneva
Topic:
Vehicle automation, vehicle safety regulations
Document type:
Proposal
Organization / institution:
United Nations, Economic Commission for Europe, Inland Transport Committee, World Forum for Harmonization of Vehicle Regulations
Author:
Expert from the Kingdom of the Netherlands
Target audience:
Regulatory bodies, vehicle manufacturers
Period of validity:
Not specified
Approval date:
Not specified
Modification date:
Not specified
Year:
2025
Region / City:
Windhoek
Subject:
Criminal Procedure – Bail Appeal
Document Type:
Legal Judgment
Organization / Institution:
High Court of Namibia
Author:
Claasen J, Christiaan J
Target Audience:
Legal professionals, judiciary
Period of Validity:
Ongoing
Approval Date:
7 April 2025
Date of Amendments:
Not Applicable
Year:
2015
Region / City:
Washington, D.C.
Topic:
Mobile Cramming, Consumer Protection
Document Type:
Press Release
Organization / Institution:
Federal Communications Commission (FCC)
Author:
Federal Communications Commission (FCC)
Target Audience:
Consumers, Legal Professionals, Telecommunications Industry Stakeholders
Period of Action:
2015
Approval Date:
May 12, 2015
Amendment Date:
N/A
Year:
2021
Region:
Australia
Type of document:
Regulatory framework / Legislation
Governing body:
Australian Energy Market Commission; South Australian Minister
Amendments:
National Electricity Amendment (Technical standards for distributed energy resources) Rule 2021 No. 1; various other amendments listed in the consolidation
Scope:
National electricity market operations, customer frameworks, and technical standards
Effective period:
4 March 2021 – 10 March 2021
Application:
South Australia, Tasmania, Australian Capital Territory, Commonwealth, New South Wales, Queensland, Victoria (with exceptions), Western Australia and Northern Territory pending legislation
Next scheduled amendments:
Multiple amendments with commencement dates from March 2021 to June 2023
Document type:
Consolidated rules with historical versioning
Content:
Legal and operational rules for electricity generation, distribution, and retail markets under the National Electricity Law
Year:
2021
Document Type:
User Guide
Version:
1.58
Previous Versions:
1.28 (Sep 2020), 1.29 (Sep 2020), 1.44 (Dec 2020), 1.50 (Apr 2021)
Author:
K. Wilson
Target Audience:
Engineers and technical staff using Parade software
Topics:
Well path planning, mud programs, data import, scenario setup, calculations
Note:
Year
Subject:
Anti-bribery, Export Control
Document type:
Legal Agreement
Organization / institution:
SACE
Target audience:
Applicants, Exporters
Year:
2016
Region / City:
European Union
Theme:
Financial Regulation, Supervisory Reporting
Document Type:
Instructional Guide
Organization / Institution:
European Union
Author:
European Commission
Target Audience:
Third-Country Branches, Financial Institutions, Regulatory Authorities
Period of Validity:
Ongoing
Date of Approval:
Not specified
Date of Modifications:
Not specified
Year:
not specified
Organization:
Competition and Markets Authority (CMA)
Document type:
Pro forma template / drafting note
Scope:
CMA investigations (including market investigations and merger inquiries)
Subject:
Disclosure room access undertakings, individual and firm obligations, disclosure restrictions under Enterprise Act 2002 and Competition Act 1998
Legal framework:
Enterprise Act 2002 (EA02), Competition Act 1998 (CA98)
Intended recipients:
External advisers and their firms retained by parties in CMA investigations
Purpose:
Provide standard terms and conditions for disclosure room access and undertakings
Status:
Draft template based on recent CMA practice (not a final legal instrument)
Year:
2024
Championship:
FIA Historic Hill Climb Championship
Document type:
Driver declaration and liability waiver
Governing body:
Fédération Internationale de l’Automobile (FIA)
Related regulations:
FIA Statutes; FIA International Sporting Code and Appendices; FIA Code of Ethics; FIA Judicial and Disciplinary Rules; FIA Anti-Doping Regulations
Applicable authorities:
National Sporting Authorities (ASN); Event Organisers; Championship promoter
Subject:
Driver obligations, regulatory compliance, risk acknowledgement, limitation of liability
Geographical scope:
International
Legal framework:
Applicable transnational, national and local laws; health and safety and insurance regulations
Personal data fields:
Name; Full address; Date of birth; International Competition Licence Number; Licence issuing authority
Document type:
Strategic framework outline
Subject:
Indigenous Engagement Strategy (IES)
Key areas:
Participation; Procurement; Employment; Overarching commitments including Cultural Heritage and community development; Reporting, Monitoring & Communication
Stakeholders referenced:
Indigenous communities; Traditional owner reference group; NAIF; contractors; Indigenous businesses
Programs referenced:
Supply Nation; Black Business Finder; WA Aboriginal Business Directory
Geographical scope:
Territory/State/Federal level
Themes:
Cultural heritage management; Indigenous employment and enterprise development; Environmental protection; Community development; Procurement obligations
Reporting requirements:
Annual review of the IES; Reporting as per agreed Schedule with NAIF; Inclusion of outcomes in Annual Report
Key contacts:
Proponent; NAIF
Date:
01 April 2025
Year:
2025
Region / City:
South Africa
Topic:
Oversight of Executive Undertakings on Water and Sanitation Projects
Document Type:
Meeting Minutes
Organization:
Select Committee on Public Petitions and Executive Undertakings
Author:
Committee Chairperson
Target Audience:
Members of the Select Committee, Parliamentary Officials, Stakeholders in Water and Sanitation
Period of Action:
2024-2025
Approval Date:
01 April 2025
Date of Changes:
N/A
Year:
Not specified
Region / City:
Jammu
Topic:
Academic rules and regulations
Document Type:
Undertaking
Institution:
Indian Institute of Technology Jammu
Author:
Not specified
Target Audience:
Students and their parents/guardians
Period of validity:
Not specified
Approval Date:
Not specified
Date of amendments:
Not specified
Year:
2026
Region / City:
South Carolina
Topic:
Procurement
Document Type:
Amendment
Organization / Institution:
State of South Carolina
Author:
Ollie Marie Jackson
Target Audience:
Prospective Offerors
Period of Validity:
01/26/2026 - 02/11/2026
Approval Date:
01/26/2026
Amendment Date:
01/26/2026
Year:
1991-2014
Region / City:
UK
Topic:
Labour Market Transitions, Demographic Analysis
Document Type:
Research Supplement
Author:
Not specified
Target Audience:
Researchers, Policy Analysts, Demographers
Period of Validity:
1991-2014
Approval Date:
Not specified
Date of Amendments:
Not specified
Year:
2025
Region / City:
United States
Topic:
Maternity care, Infant nutrition
Document Type:
Survey form
Organization:
Centers for Disease Control and Prevention (CDC)
Author:
Centers for Disease Control and Prevention (CDC)
Target Audience:
Hospital staff, specifically those responsible for infant feeding practices
Period of Action:
January 1, 2025 - December 31, 2025
Approval Date:
Not specified
Amendment Date:
Not specified
Year:
2024
Region / City:
Alaska
Theme:
Environmental Compliance, Air Quality
Document Type:
Instructional Manual
Organization / Institution:
Alaska Department of Environmental Conservation
Author:
Division of Air Quality
Target Audience:
Permit Holders, Environmental Compliance Officers
Period of Validity:
Not specified
Approval Date:
Not specified
Date of Changes:
April 2024
Year:
2026
Region / City:
Online
Topic:
5G, 6G, telecommunications
Document Type:
Meeting agenda and reports
Organization / Institution:
3GPP SA1
Author:
SA1 Chair, 6G Study Rapporteurs, various contributors
Target Audience:
3GPP participants
Period of Activity:
January 2026
Approval Date:
Not specified
Date of Changes:
Not specified
Year:
2025
Region / City:
Nairobi, Kenya
Theme:
Gender-based violence, Digital security
Document Type:
Official statement
Institution:
Government of Kenya
Author:
Government of Kenya
Target Audience:
International organizations, policymakers, public
Period of Validity:
Ongoing
Approval Date:
October 15, 2025
Date of Amendments:
October 15, 2025