№ files_lp_3_process_7_021176
Instructional support guide outlining procedures and requirements for submitting Technical Assistance Center service requests and managing contract access within Cisco support systems.
Organization: Cisco Systems
Document Type: Support procedure guide
Subject: Creation of Technical Assistance Center (TAC) Service Requests
Scope: Submission of SRs by phone, email, and online
Contact Phone (United States): 1-800-553-2447
Contact Email: [email protected]
Online Submission URL: https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case
Required Information: Cisco.com user ID (CCO ID) and service contract number
Severity Levels Covered: Severity-1, Severity-2, Severity-3, Severity-4
Related Products: Tidal Enterprise Scheduler; Tidal Enterprise Reporter; Tidal Enterprise Transporter; Cisco Process Orchestrator (CPO); Cisco Intelligent Automation for Cloud (CIAC); Cisco Prime Service Catalog (CPSC); Transaction Analyzer (TA); Terma JAWS
Additional Topic: Linking Cisco.com profile to service contract number
Intended Audience: Customers with active Cisco service contracts
Price: 8 / 10 USD
The file will be delivered to the email address provided at checkout within 12 hours.

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