№ files_lp_3_process_9_26949
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Case study recounting the organizational transformation of a federal defense research center through adoption of the Baldrige Criteria for Performance Excellence, documenting its leadership decisions, performance outcomes, innovation milestones, and recognition between 1991 and 2011.
Author: Pamela Wong
Organization: U.S. Army Armament Research, Development and Engineering Center (ARDEC)
Parent Organization: U.S. Department of Defense
Director (quoted): Dr. Gerardo Melendez
Key Figure: Brig. Gen. James Boddie
Subject: Organizational transformation and performance excellence
Award: Baldrige Award
Year of Award: 2007
Time Period Covered: 1991–2011
Sector: Federal government / defense research and development
Type of Document: Organizational case study / success story
Key Themes: Performance management, innovation, financial growth, customer satisfaction, workforce engagement, continuous improvement
Notable Achievements: First federal organization to receive the Baldrige Award; Army Large R&D Laboratory of the Year; recognition for XM25 rifle innovation
Financial Data Covered: FY2000–FY2011
Workforce Size: Approximately 3,800 employees
Price: 8 / 10 USD
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Baldrige Online Scorebook Solution (BOSS) User Guide
Year: 2023
Region / City: United States
Topic: Online training platform
Document Type: User Guide
Organization / Institution: NIST (National Institute of Standards and Technology)
Author: NIST
Target Audience: Individuals completing pre-work assignments for on-site training
Period of Validity: Ongoing
Approval Date: N/A
Date of Changes: N/A
A Baldrige Success Story: Service Shines at K&N Management
Year: 2010
Region / City: Austin, Round Rock, Texas
Industry: Food and Beverage
Document Type: Success Story
Organization: K&N Management
Author: Pamela Wong
Target Audience: Business owners, managers, quality improvement professionals
Period of Application: Ongoing
Approval Date: 2010
Date of Changes: N/A
Frequently Asked Questions about the 2015 Changes to the Baldrige Award Eligibility Conditions
Year: 2015
Region / City: United States
Topic: Baldrige Award Eligibility
Document Type: FAQ
Organization: Baldrige Performance Excellence Program
Target Audience: Organizations seeking eligibility for the Baldrige Award
Effective Period: 2015
Approval Date: June 12, 2014
Modification Date: February 23, 2015
Eligibility Criteria: Organizations applying for the Baldrige Award
Waiver Process: Description of organizations eligible for a waiver
Additional Materials: Description of materials required for eligibility
Eligibility Review Process: Criteria for reviewing eligibility
Submission Deadline: February 23, 2015
Result Scoring Criteria: Guidelines for determining eligibility based on results
Alternate Process: Organizations applying through an alternative eligibility process
Application Forms: Baldrige Award Application Forms (BAAF)
Notification Timeline: Rolling notifications within two weeks of application receipt
Full Application Deadline: April 28, 2015 (CD), May 12, 2015 (Paper)
Reapplication Process: Rules for reapplying for the Baldrige Award in subsequent years
Topics: ARDEC 1991–2011 Baldrige