№ lp_2_3_37206
File format: docx
Character count: 19467
File size: 265 KB
Administrative guidance outlining the integration of human rights considerations into departmental customer complaints processes under the Human Rights Act 2019 (Qld), including assessment, limitation analysis, and documentation requirements.
Jurisdiction:
Queensland
Legislation:
Human Rights Act 2019 (Qld)
Subject:
Customer complaints management and human rights compliance
Document type:
Administrative guide
Responsible body:
Department (Queensland public sector)
Related instruments:
Customer complaints management framework and procedure; Internal review procedure; Managing unreasonable complainant conduct procedure; Complaints and grievances management policy
Relevant authority:
Queensland Human Rights Commission (QHRC)
Applicable to:
Complaints officers
Key provision referenced:
Section 13; Section 58(1)
Response timeframe:
45 business days
Appendices:
Appendix 1 (flow chart); Appendix 2 (human rights scope and examples)
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The product description is provided for reference. Actual content and formatting may differ slightly.
Jurisdiction:
Queensland, Australia
Legislation:
Child Protection Act 1999 (Qld)
Relevant sections:
159MA; 159MB; 159MC(1); 159MC(2)–(3); 159MD
Document type:
Information sharing form
Administering body:
Department of Child Safety, Seniors and Disability Services
Involved entities:
Child Safety; prescribed entities; service providers
Purpose:
Record of information shared about a child or family for child protection purposes
Form structure:
Part A – Information requested; Part B – Information provided
Authorized users:
Delegated and/or authorised officers
Retention:
To be completed and retained as a record
Year:
2009
Region / City:
Queensland, Australia
Topic:
Right to Information
Document Type:
Memorandum
Agency / Organization:
[name of agency]
Author:
[Name of officer]
Target Audience:
RTI Officer, Business Unit Manager
Effective Period:
Not specified
Approval Date:
Not specified
Modification Date:
Not specified
Year:
2007
Region / city:
Queensland
Theme:
Legal Profession
Document type:
Application form
Organization / institution:
Supreme Court of Queensland
Author:
Legal Practitioners Admissions Board
Target audience:
Applicants for admission to the legal profession in Queensland
Effective period:
Indefinite
Approval date:
Not specified
Modification date:
Not specified
Year:
2006
Region / City:
Queensland
Topic:
Education
Document Type:
Reporting Form
Organization / Institution:
Department of Education, Queensland
Author:
Unknown
Target Audience:
Parents registering children for home education
Period of Validity:
Not specified
Approval Date:
Not specified
Date of Changes:
Not specified
Contextual Description:
Reporting form for parents registering children for home education under the Education (General Provisions) Act 2006 (Qld), requiring submission of educational progress information and supporting documentation.
Year:
2006
Region / city:
Queensland
Topic:
Education, Legal Proceedings
Document type:
Legal Notice
Organization / institution:
Department of Education, Queensland Police Service
Author:
Authorised Officer
Target audience:
Legal authorities, Department of Education, Queensland Police
Period of validity:
Indefinite
Approval date:
Not specified
Amendment date:
Not specified
Contextual description:
A legal document outlining the prosecution process under section 176(1) of the Education (General Provisions) Act 2006 for non-compliance with school attendance requirements.
Note:
Year
Institution:
Australian College of Nursing
Target Audience:
Students applying for clinical placement
Year:
2024
Region / City:
Queensland, Australia
Subject:
Muay Thai Combat Sports Regulations
Document Type:
Rules
Organization / Institution:
International Sport Kickboxing Association (ISKA)
Author:
ISKA QLD
Target Audience:
Muay Thai athletes, officials, and promoters
Validity Period:
Indefinite
Approval Date:
30/05/2024
Modification Date:
Not specified
Note:
Contextual Description
Note:
Year
Agency / institution:
Australian Energy Market Operator Ltd (AEMO)
Year:
2009
Region / City:
Queensland, Australia
Topic:
Local Government Act, legal procedures
Document Type:
Legal Form
Authorizing Organization:
Local Government Authority
Intended Audience:
Authorized persons, law enforcement, legal professionals
Period of Validity:
7 days from the issue date
Date of Approval:
Not specified
Date of Amendments:
Not specified
Year:
2026
Region / City:
Gold Coast, QLD
Theme:
Tennis Tournament
Document Type:
Event Registration Form
Organization / Institution:
Tennis Seniors NSW
Author:
Tennis Seniors NSW
Target Audience:
Tennis players aged 30 and over
Period of Action:
January 2026
Date of Approval:
Not specified
Date of Changes:
Not specified
Year:
2025
Region / City:
Strathpine, Queensland
Topic:
Bird exhibition
Document Type:
Event announcement
Organization:
South Qld Budgerigar Breeders Association
Author:
Not specified
Target Audience:
Intermediate and Novice Exhibitors
Date of Event:
16th March 2025
Entry Deadline:
10th March 2025
Entry Fee:
None
Prize Information:
Trophies for various classes; Draw for birds from Derek Poole, Tasmania
Emergency Contact:
Pat Sedgwick
Prize Sponsor:
Derek Poole, Chris Rogers, Trill Expert Products
Year:
20
Region / City:
Queensland, Australia
Subject:
Appointment of Proxy for General Meeting
Document Type:
Form
Organization:
Incorporated Association
Author:
Not specified
Target Audience:
Members of the association
Effective Period:
Date of meeting and adjournment
Approval Date:
Not specified
Amendment Date:
Not specified
Year:
2011
Region / City:
Queensland
Theme:
Work Health and Safety
Document Type:
Information Sheet
Organization:
Workplace Health and Safety Queensland
Author:
Queensland Government
Target Audience:
Approved providers, service supervisors, management, educators of early childhood education and care services
Period of Action:
Ongoing
Date of Approval:
Not specified
Date of Changes:
Not specified
Year:
2025
Event Date:
Sunday 16 March 2025
Location:
Strathpine Community Hall, Mecklem St, Strathpine, Queensland
Organising Body:
South Qld Budgerigar Breeders Association (SQBBA)
Event Title:
“Futures” Show 2025 Inter Club Challenge
Eligible Exhibitors:
Intermediate & Novice Exhibitors from South Queensland Clubs
Eligible Birds:
Budgerigars rung 2024 (Red) with approved ANBC closed ring and bred by the exhibitor
Ring Requirement:
2024 (Red) closed ring bearing approved ANBC symbol
Entry Closing Date:
Monday 10 March 2025, 8.30 pm
Entry Fee:
No entry fee
Benching Time:
7.45 am – 8.30 am
Judging Time:
From 9.00 am
Classes:
29 classes (Hens & Cocks together, Unisex format)
Awards:
Trophies for each class in Intermediate & Novice sections; Best Intermediate & Novice Junior Birds
Special Draw Prizes:
Pair of birds for Novice and Intermediate sections donated by Derek Poole (Tasmania)
Raffle Prize:
Bird donated by ANBC winner Chris Rogers and Trill Expert Products
Raffle Ticket Price:
$2 each or 5 for $10
Conducted Under:
SQBBA Inc affiliated Clubs show rules
Cage Requirement:
ANBC cages only, must include drinker
Catering:
Morning tea provided; lunch available for a nominal fee
Contact Persons:
Pat Sedgwick; Bill Sedgwick; Keith Gough; Neale Love
Year:
2021
Region / City:
Queensland
Theme:
Annual General Meeting, Membership, Community Projects
Document Type:
Meeting Minutes
Organization:
CBCA (Qld Branch) Inc.
Author:
Claire Jackson, Trish Buckley, Jenny Stubbs, Amanda Worlley, Judith Russell, John Moffat, Danielle Miller, Pauline MacLeod, Gabrielle Anderson, Jane Peachy
Target Audience:
Members of the CBCA (Qld Branch)
Period of Validity:
2021-2022
Approval Date:
October 23, 2021
Modification Date:
Not specified
Year:
2026
Region / City:
Oxford
Topic:
Graduate Admissions, Complaints and Appeals
Document Type:
Form
Institution:
University of Oxford
Author:
Graduate Admissions Office
Period of Validity:
Not specified
Approval Date:
Not specified
Modification Date:
Not specified
Note:
Year
Year:
2026
Institution:
Newcastle University
Document Type:
Procedure
Scope:
Undergraduate and Postgraduate Admissions
Responsible Office:
Office of Student Recruitment and Admissions
Contact:
[email protected]
Confidentiality:
Subject to Data Protection legislation and University Privacy Notice
Time Limits:
Complaints and appeals must be submitted within one month of the relevant event or decision
Outcome:
May include dismissal or justification of the complaint, with procedural review
Monitoring:
Annual evaluation by Director of Student Recruitment and Admissions
Year:
2025
Region / City:
Victoria
Theme:
Mental Health, Human Rights
Document Type:
Report
Organization / Institution:
Mental Health and Wellbeing Commission (MHWC)
Author:
Mental Health and Wellbeing Commission
Target Audience:
Mental health professionals, policymakers, service providers
Period of Validity:
2025 onwards
Date of Approval:
January 2025
Date of Changes:
None
Service:
Adult Community Learning (ACL) Essex
Controlled by:
ACL Senior Management Team
Applies to:
Whole Service
Audience:
All learners, staff, stakeholders, volunteers, service users, and the public
Date of acceptance:
July 2014
Last review date:
January 2023
Next review date:
January 2024
Responsibility group:
Senior Leadership Team
Type of document:
Policy
Topics:
Compliments, Comments, Complaints, Feedback Management, Customer Service
Associated documents:
Harassment and Bullying Policy; Qualification Appeals Policy; Exams Policy; Essex County Council Complaints, Comments, Compliments Policy; Confidentiality Statement; Apprentice Handbook; Employer Toolkit; Positive Behaviours Policy; Fitness to Learn Policy; ACL Learner Charter; Apprenticeship Complaints Compliments and Comments Policy