№ lp_2_1_13595
Corporate policy establishing principles, procedures and legal framework for recovery of rent and related debts from tenants, leaseholders and shared owners within WCHG for the period 2025–2028.
Date of approval: 5th of February 2025
Version/date: Version 1.0
Responsible director: Simon Morris, Executive Director of Finance
Strategy monitoring body: Customer Experience Committee
Resident input into strategy: Customer Experience Committee Scrutiny Group
Date for strategy review: April 2028
Linked strategies/policies: WCHG Corporate Plan & Purpose; Financial Inclusion Strategy; Living Well Fund Policy; Living & Ageing Well Strategy; Community & Neighbourhood Development Strategy; Inclusive Services Policy
Statutory and Legal Framework: Consumer Standards; Rent Standard
Organisation: WCHG
Policy period: 2025 - 2028
Policy scope: Income and charges due from tenants, leaseholders, shared owners and individual customers
Document type: Corporate policy
Subject: Corporate debt recovery and financial inclusion
Defined terms: Rent; Service Charge; Garage Charge; Court Costs and Injunction Costs; Housing Benefit/Universal Credit Overpayments; Rechargeable Repairs; Former Tenant Arrears; Former Tenant Credits; Heating Charges
Price: 8 / 10 USD
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