№ lp_1_2_42464
This document outlines the policy for managing informal concerns or feedback (PALS) at East Kent Hospitals University NHS Foundation Trust, aiming to ensure the swift and fair handling of user-reported issues.
Version: 2
Author (Title and Care Group): Head of Complaints, PALS and Bereavement Services
Approving committee: Fundamentals of Care Committee
Date approved: 17 August 2023
Date ratified by Policy Authorisation Group: 21 September 2023
Date issued: 09 October 2023
Next scheduled review date: August 2026
Applies to: All Trust staff and 2gether Support Solutions
Subsidiaries: No
Includes references to: No
Children/young people: No
Medicines: No
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